Children and Youth Mental Health Program Coordinator (Full-Time)

Children & Youth Mental Health Program Coordinator (Full-Time)

Location: St. Louis, MO.

Role Description: Program Coordinator to oversee the Children & Youth Mental Health (CYMH) program’s service delivery and manage related grants. The CYMH program provides free, trauma-informed mental health and case management services to immigrant and refugee children in the St. Louis area. This includes comprehensive trauma-informed assessments, trauma-focused individual and group mental health therapy, caregiver and teacher support, family case management, school collaboration, and professional development training. Children & Youth Mental Health Program Coordinator reports to the Director of Mental Health.

Job Responsibilities:

Program and Service Delivery Coordination

• Oversee day-to-day program operations of mental health therapy and holistic family case management services.
• Engage in program strategy using complex problem solving and creative thinking.
• Collaboratively ensure responsible use of program budget, annual fulfillment of targeted grant outcomes, and sustainable workload for direct service team members.
• Communicate with Intake Team to monitor the flow of incoming referrals, eligibility screenings and service waitlist status.
• Contribute to the caseload assignment process, which involves balancing progress toward contracted grant obligations, available budget, sustainable staff workloads, equitable distribution of agency staff resources across partner districts and schools, and efficient geographic hubbing of assigned clients on each team member’s caseload.
• Manage client-facing CYMH technology assets, such as tablets for telehealth use, including setup, distribution, record-keeping, and collection.
• Determine an appropriate number of therapy groups to meet community needs and fulfil contracted grant outcomes; coordinate team delivery of therapy groups.
• Promptly and accurately document communications with schools, clients, and caregivers in agency electronic health record system.
• If clinically licensed, maintain a small caseload of 1-3 therapy clients to sustain clinical skills and build a strong direct understanding of program service delivery.

Team and Graduate Student Practicum Program Leadership

• Nurture and maintain the special supportive and collaborative CYMH team dynamics, including by working with Clinical Leadership to organize and lead weekly team meetings.
• Contribute to on-boarding and orientation of new therapists, case managers, and practicum students.
• Maintain and further develop a highly sought-after graduate clinical practicum training program in partnership with Clinical Leadership and CYMH team members.
• Review and approve CYMH team members’ timecards and PTO requests.
• Oversee timely data entry and consistent client file maintenance by team members, including twice monthly verification that all notes are complete and filed.
• Ensure adherence to HIPAA regulations, state regulations, agency policies, and ethical standards through collaboration with Clinical Leadership and team members.
• Regularly attend all team, department, and agency meetings/trainings.

School and Community Relationships

• Foster strong relationships with area school districts, schools, and key community partners.
• Hold kick-off meetings with school contacts at the beginning of the academic year
• Provide ongoing proactive communication about program updates, the referral and intake process, troubleshooting and removing barriers to students accessing agency services, sharing current service availability and status of waitlists, etc.
• Obtain and maintain district-level Memorandum of Understandings for school-based services.
• Coordinate professional development training and presentations for external audiences.
• Triage crisis-related support and any other requested clinical consultation for school partners by connecting them with appropriate clinical team members.
• Monitor for holiday and inclement weather-related school-closures and communicate closures to therapists serving CYMH clients.

Grant Management, Data Oversight, and Quality Assurance

• Prepare and submit monthly invoices for fee-for-services program grants with careful attention to details and a thorough quality check process.
• Track number of clients served and percentage of clients successfully achieving targeted outcomes.
• Organize and manage program data to ensure a consistently accurate picture of trends and outcomes for use in program strategy and reports.
• Ensure that the program consistently meets contracted grant obligations, reporting requirements, and deadlines.
• Assist with grant writing and reporting to sustain and expand program services. Clarity, persuasiveness, and strategic attention to audience and potentially relevant political factors will be key.
• Complete post-service quality assurance surveys with clients’ caregivers.

Other

• Other projects and responsibilities assigned by Mental Health Department Director.

Minimum Requirements:

• Bachelor’s Degree in a human services-related discipline from an accredited college or university (or equivalent experience).
• 2 years of prior supervision experience.
• 5 years of relevant professional experience. Examples include program coordination, grant management, trauma-informed care, or direct service delivery in mental health, case management, or another helping profession.
• Excellent Excel and data management skills and solid Microsoft Office suite proficiency.
• Self-directed and detail-oriented, motivated to consistently ensure quality of own work.
• Effective management of projects and deadlines.
• Flexible and creative. Able to pivot to different plans when external factors prompt changed priorities. Able to effectively and creatively overcome challenges.
• Communicates well, works with others to problem-solve and accomplish goals, and understands how one’s own contributions fit into larger agency initiatives.
• Ability and desire to work in a highly diverse team of people who are deeply committed to serving our clients and who show up fully engaged to creatively meet clients’ and colleagues’ needs.
• Valid driver’s license and access to reliable personal transportation.
• Successful completion of state and federal background check, Missouri Family Care Safety Registry, and employability check

Preferred Qualifications:

• Master’s degree in a human services-related discipline from an accredited college or university.
• Licensed Master Social Worker or Clinical license (ex. LCSW, LPC, LMFT, etc.) that is active and in good standing with respective Licensing Board in Missouri. Adherence to licensure ethics and regulations and meet all in-service training/education required to maintain licensure.
• Knowledge and experience with other data management tools (though agency budget currently enables access primarily to low-cost and free tools).
• Experience in managing projects (not necessarily in a formal project management role).
• Ability to supervise mental health clinicians with provisional licensure is a plus.
• Bilingual language skills and/or familiarity/willingness to work with interpreters.
• Lived experience, prior work with refugee clients, work experience in refugee camps abroad or with migration-related trauma is highly valued.

Benefits:

• Program budgeted annual salary: $52,000 – $56,000
• Strong team environment with supportive colleagues, work-life balance, and flexibility.
• Agency full-time benefits (30+ hours/week) include health insurance, dental insurance, vision insurance, paid time off, and SIMPLE IRA, among others. Agency part-time benefits include PTO and SIMPLE IRA, among others.

Monarch Immigrant Services is an established and growing St. Louis based nonprofit with the mission of ensuring equal access to health, mental health, and social services for all, regardless of national origin or language ability, through advocacy, education, and direct multilingual services.

Monarch provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Monarch complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Monarch expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Monarch’s employees to perform their job duties may result in discipline up to and including discharge.

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