Children's Library Assistant

Description:

Hours: 24 hours per week I Schedule: Saturday 9:30AM-1:30PM, Tuesday-Friday 9:30AM-2:30PM I Supervisor: Children’s Manager I Location: Martin Library I Department: Children's Library I Classification: Part-Time/Non-Exempt

The Children’s Library Assistant will provide assistance to a diverse population of customers in using library resources. The Children’s Library Assistant will also assist in the day-to-day functions of the Children’s Room – checking in/out materials, shelving books, opening/closing duties, creating/updating patron records, etc. Support is given to children on Public Access Computers.

Requirements: General Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers.

Education & Experience Requirements

• Candidate must have a high school degree (or equivalent).
• Candidate must have experience working with children.
• Must have substantial computer experience with databases; software applications such as Microsoft Office and online alternatives.
• Experience providing customer service in an urban public library setting is preferred.
• PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Duties and Responsibilities

• Provides direct customer service and resolves member concerns and or issues.
• Supports Martin Library and YCL countywide programs by encouraging participation, explaining benefits for children and families, assisting with signup.
• Performs duties related to checking in and checking out library materials using the Integrated Library System (ILS) database and assisting members with self-checkout.
• Creates and updates member records in the ILS, collects fees, uses the cash register software to track all transactions.
• Assists members with locating library materials by using the ILS, directing them to appropriate location of materials, placing holds or Inter Library Loan requests. Provides Readers Advisory Services.
• Assists in the shelving, organization and merchandising of library collections including preparation and maintenance of displays.
• Assist with shifting and weeding materials and making needed ILS changes.
• Monitors Children’s Computer Lab.
• Assists members with the basic trouble shooting of e-resources such as Axis360, Hoopla.
• Maintains the appearance of the desk area, staff office, shelving units and the sitting areas.
• Performs opening and closing procedures, including emptying book drop and light cleaning.
• Informs customers of Library policies and rules and enforces these. Completes Incident Reports in a timely manner.
• Assists members with the basic trouble shooting of e-resources such as Libby.
• Troubleshoots and reports hardware, software, and printer issues, as necessary.
• Provides support for library programs.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the workday.
• Must be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time