Chiropractic Assistant

Job Description: Chiropractic Assistant
Position: Chiropractic Assistant
Location: Go Lightly Chiropractic
Reports To: Chiropractor
Employment Type: Full Time (34 - 38 hours per week depending on rotating schedule)
Position Summary:
The Chiropractic Assistant plays a critical role in ensuring smooth operations within the chiropractic office. This individual will be responsible for patient relations, conducting new patient exams (including taking digital X-rays), managing insurance billing, answering phones, collecting payments, and supporting various administrative and clinical tasks. The role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:

• Greet and assist patients in a professional, friendly, and compassionate manner, creating a welcoming environment.
• Conduct new patient exams, including taking, processing, and properly documenting digital X-rays.
• Manage insurance verification, billing, and follow-up on claims to ensure timely payments.
  • Contact insurance companies to verify patient coverage and benefits.
  • Work through claims, including submitting, tracking, and addressing denied or delayed claims.
  • Stay current with insurance company policies and updates to identify changes in coverage, billing codes, and reimbursement processes.
  • Communicate insurance information effectively to patients, explaining coverage, co-pays, deductibles, and out-of-pocket costs.
• Answer incoming calls promptly, schedule appointments accurately, and manage the office calendar efficiently.
• Collect payments, process transactions, issue receipts, and maintain accurate financial records.
• Maintain patient records with a high level of accuracy and confidentiality, ensuring compliance with HIPAA regulations.
• Accurately use the electronic health records (EHR) system to document patient information, treatment plans, and billing details.
• Support the chiropractor with clinical tasks, including preparing treatment rooms, assisting during procedures, and monitoring patient comfort.
• Educate patients on chiropractic procedures, treatment plans, and wellness recommendations.
• Ensure the office environment is clean, organized, and conducive to patient care.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent; additional healthcare or administrative training is a plus.
• Prior experience in a healthcare or chiropractic setting preferred.
• Strong communication and interpersonal skills with a patient-first attitude.
• Proficient in using office software, electronic health records (EHR), and digital X-ray equipment.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to maintain patient confidentiality and handle sensitive information responsibly.
• Certification in radiologic technology (if required by state regulations).

Working Conditions:

• Fast-paced, patient-focused environment requiring flexibility and adaptability.
• May require standing for extended periods, occasional lifting of equipment or supplies, and assisting patients with mobility needs.

Work Schedule
Standard Hours:

• Monday: 8:00 AM – 5:00 PM
• Wednesday: 8:00 AM – 5:00 PM
• Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 3:00 PM

Tuesday Rotation:

• Chiropractic Assistants (CAs) will rotate shifts on Tuesdays:
  • Week A: 8:00 AM – 1:00 PM
  • Week B: 8:00 AM – 5:00 PM
• This alternating schedule repeats weekly.

Lunch Break:

• A 1-hour unpaid lunch break is included in the full-day shifts.

sZbcIYzvK9