Chiropractic Assistant / Insurance Billing Specialist (35 hours/week)

Chiropractic Assistant / Insurance Billing Specialist – Join Our Fun & Caring Team!

Are you a detail-oriented, people-loving problem solver who understands the importance of accurate billing and great patient care? Do you enjoy helping patients, working with insurance, staying organized, and being part of a fast-paced team?

At Scoles Family Chiropractic, we’re on a mission to help our community live healthier, pain-free lives, and we’re looking for a Chiropractic Assistant / Insurance Billing Assistant to help support both our patients and our billing process.

Scoles Family Chiropractic is a faith-based, Christian office that values kindness, integrity, compassion, excellence, and serving others well. We are looking for someone who is comfortable working in an environment where these values guide how we care for our patients and support one another as a team.

This is not a front desk-only position. This role is a mix of insurance billing, patient account support, and hands-on clinic assistance during patient care hours. The right person will be friendly, dependable, organized, and confident working with insurance details.

What You’ll Do

✨ Submit insurance claims accurately and in a timely manner
✨ Post insurance payments, patient payments, and EOBs to patient accounts
✨ Follow up with insurance companies on denied, rejected, or unpaid claims
✨ Help patients understand basic insurance details such as copays, deductibles, and coinsurance
✨ Set up and maintain patient insurance files in our EHR/practice management system
✨ Verify that insurance information is entered correctly so claims are billed with minimal errors
✨ Communicate with patients about balances, payments, and insurance questions in a kind and professional way
✨ Answer phone calls and help direct patients during clinic hours
✨ Assist with patient flow and progress checks during appointments
✨ Support the chiropractors and team wherever needed
✨ Keep patient information organized, accurate, and confidential

What We’re Looking For

✔ Someone with strong attention to detail who takes pride in doing things correctly
✔ A people-person who enjoys helping patients and making them feel cared for
✔ Experience with insurance billing, medical billing, chiropractic billing, or claims processing is preferred
✔ Someone who understands, or is willing to learn more deeply, how deductibles, copays, coinsurance, EOBs, and insurance claims work
✔ A confident communicator who can speak with patients and insurance companies professionally
✔ A problem solver who takes initiative and follows through
✔ Someone who can multitask while staying calm and organized
✔ A team player who is willing to jump in wherever needed
✔ A positive attitude and a compassionate heart

Preferred Experience

Experience in any of the following areas is helpful, but we are willing to train the right person:

• Medical, chiropractic, dental, or insurance billing
• Posting EOBs and payments
• Working denied or rejected claims
• Insurance verification or benefits checks
• Patient account management
• EHR or practice management software
• Customer service in a healthcare setting

Schedule: The schedule below reflects the required clinic hours and team training times. This position will also include additional insurance billing hours outside of clinic hours. These billing hours may be scheduled with some flexibility, as long as claims, EOBs, follow-ups, and patient account tasks are completed accurately and on time.

Monday: 1:00 PM – 6:00 PM
Tuesday: 8:00 AM – 12:00 PM, 2:30 PM – 6:00 PM
Wednesday: 1:00 PM – 6:00 PM
Thursday: 8:00 AM – 12:00 PM, 2:30 PM – 6:00 PM
Friday: OFF
Saturday: 7:40 AM – 11:15 AM, rotating once or twice a month

Compensation & Perks

Pay: $18 – $20/hour, based on experience

Perks:

✅ Paid Time Off
✅ 401(k) Matching
✅ Employee Discount on Chiropractic Care
✅ A Fun, Supportive Work Environment
✅ Meaningful work helping patients feel and function better

Our Ideal Candidate

Our ideal candidate is someone who can balance accuracy and warmth. Billing requires focus, follow-through, and attention to detail, but this role also requires someone who enjoys interacting with patients and being part of the clinic atmosphere.

You do not need to know everything on day one, but you do need to be dependable, teachable, organized, and willing to take ownership of your work.

How to Apply

To apply, please email your resume as a PDF to healthyknoxcommunity@gmail.com with the subject line:

Chiropractic Assistant / Billing Specialist Application – [Your First and Last Name]

In the body of your email, please include:

• Why you want to work in a chiropractic office
• Any experience you have with insurance, billing, claims, EOBs, or patient accounts
• Why you believe you would be a good fit for this role
• Your general work availability
• Your earliest start date
• A brief example of a time you caught an error or paid close attention to detail
• A brief example of a time you took initiative without being asked
• Three words a previous supervisor would use to describe you

Please include Healthy teams matter as the final line of your email.

Email: healthyknoxcommunity@gmail.com

Apply now and start making a difference! We look forward to hearing from you.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Application Question(s):

• Did you read the entire job listing? Will you be emailing us your resume and answering the questions?

Experience:

• Medical billing: 1 year (Required)

Ability to Commute:

• Knoxville, TN 37931 (Required)

Work Location: In person