Circle In Charge - 11420

Job Purpose

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators

• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
• Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of issues / grievances
• 1. Go-Live of Smart Meters as per timeline
• Quality Checks
  
  
  

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS

• N/A
  
  
  

Other Dimensions

• N/A
  
  
  

Education Qualifications

B.Tech / Diploma (Electrical)

Relevant Experience

7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus