Circulation Assistant (624)

Purpose

Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.

Essential Position Functions

• Assists patrons with library card accounts and resolves account disputes
• Proactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficiently
• Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
• Receives and shelves materials with accuracy and timeliness
• Checks in and sorts returned materials accurately and efficiently
• Receives, retrieves, and processes items for both incoming and outgoing delivery
• Processes various reports, as assigned
• Maintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelves
• Prepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debris
• Performs duties of Circulation Aide, as needed

Education, Training and/or Experience

• High school diploma or GED
• A minimum of one (1) year of paid work or equivalent volunteer/internship experience
• Ability to pass alphanumeric sorting test
• Ability to pass computer skills test

Knowledge, Skills, Abilities and Personal Characteristics

• Ability to maintain confidentiality and use appropriate judgment in handling information and records
• Ability to work accurately with attention to detail
• Ability to address and resolve patron conflicts equitably
• Ability to retain and follow circulation department policies and procedures
• Proficient in the use of the Integrated Library System (ILS)
• Ability to meet circulation department standards for shelving and sorting

Physical Demands

• Ability to sit and use computer for extended periods and operate standard office equipment, daily
• Ability to lift and move up to fifty (50) pounds, daily
• Ability to push book trucks with up to 150 pounds of materials on them, daily
• Ability to stand for extended periods, daily
• Ability to perform repeated reaching, bending, climbing and squatting, daily

Schedule

• Sunday (every 3rd): 1:00 pm - 5:00 pm
• Monday: 5:00 pm - 9:00 pm
• Tuesday: 5:00 pm - 9:00 pm
• Wednesday: OFF
• Thursday: 5:00 pm - 9:00 pm
• Either a Friday or Saturday each week (based on a rotating schedule): 9:00 am - 6:00 pm