Circulation Services Coordinator

Summary

Chapel Hill Public Library is hiring a Circulation Services Coordinator for our Adult Services division.

The Circulation Services Coordinator supports the mission of Chapel Hill Public Library by coordinating borrowing services, patron accounts, and stacks maintenance.

We are looking for someone who is:

• Passionate about customer service and user experience design
• Eager to supervise frontline staff and help build an inclusive work environment
• Detail-oriented, collaborative, and excels at project management
• Skilled at systems thinking and process improvement
• Committed to serving adults of all ages

If this sounds like you, please consider applying for the Circulation Services Coordinator position.

The Town of Chapel Hill is a welcoming, safe, and inclusive place for everyone. The Town centers diversity, equity, and inclusion in all that we do as an organization. When we are successful, Chapel Hill will be a place where all people thrive.

The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community whenever and whyever they choose to visit us.

Essential Functions

What you can expect to be doing (Essential Functions):

• Model outstanding, knowledgeable customer service.
• Be friendly, helpful, responsive, and engaged.
• Contribute to a welcoming, comfortable, environment.
• Coordinate, develop and deploy useful, usable, and efficient circulation and borrowing processes.
• Compile and analyze circulation data, draft reports, and make recommendations as directed, with a goal of continual improvement.
• Foster and maintain strong relationships with circulation systems vendors, other Town supervisors, and local library peers.
• Monitor trends and best practices in public library circulation procedures and stacks maintenance.
• Assist with shift scheduling, operations management, and staff supervision.
• Contribute to the hiring, training, and development of a friendly, flexible, customer-focused staff.
• Contribute to Library Management Team by collaborating administration and managers to achieve strategic goals.
• Serve on Town-wide teams or initiatives as directed.
• Coordinate maintenance of library vehicles.
• Lead library projects and initiatives, including but not limited to the volunteer program.
• Complete other tasks as required.

Do you supervise or not?

This position requires supervising and monitoring the performance of other employees.

What are the physical demands?

This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.

Where and how do you work?

This work is usually performed inside a busy public library and in an office setting. Requires some weekend and evening hours.

Minimum Qualifications

What do you need to know to do this job effectively?

Knowledge of:

• Town and Library policies and procedures
• Integrated Library Systems (ILS).
• Project management techniques.
• Grant writing and administration.
• User Centered design theories.
• General Office computing systems and technology

Ability to:

• Positively interact with a diverse clientele.
• Interpret and communicate library policies and procedures.
• Execute projects and meet deadlines.
• Use web-based software systems
• Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools
• Solve problems and make sound decisions
• Establish and maintain effective working relationships with employees and customers
• Communicate effectively orally and in writing
• Model behavior that is consistent with our values of RESPECT

What is education and/or experience do you need to be considered for this job?

Education:

A Master of Library Science (MLS) or equivalent combination of training and experience required.

Experience:

A minimum 3 years of experience in a customer service environment required. Experience supervising a team or department preferred.

Supplemental Information

What are the safety considerations for this job?

• You may be randomly drug tested while on the job.
• You will be subject to the Safe Driving and Accident Policy.

Here is other information you should know about the position:

A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.

The Town of Chapel Hill has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Chapel Hill does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.