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Claim Examiner-Commercial Auto/Trucking Physical Damage (hybrid)
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
Under occasional supervision, responsible for maintaining, processing, and resolving 1st and 3rd party Commercial Material Damage claims within defined authority. Assists in verifying policy limits, deductibles, locations, exclusions, and endorsements. Obtains information regarding each claim through various means and evaluates liability. Monitors claim status for potential exposure opportunities. Reviews coverage matters, analysis, and determinations.
Principal Duties & Responsibilities
- Responsible for the direct handling of RLI Transportation claims.
- Investigate, analyze, and handle new and reassigned 1st and 3rd party Commercial Transportation and Trucking Physical Damage claims for coverage, liability, damages, and reserves.
- Handles subrogation, arbitration, and salvage
- Manage appraisers, investigators, adjusters and experts as needed.
- Maintain claim files and ensure claims have full coverage, are properly documented, adjusted, and resolved.
- May work on special projects.
Education & Experience
- Bachelor’s degree in business administration, insurance, or a related field.
- 4+ years of claim handling experience is preferred within the commercial/transportation field.
- Experience in handling commercial trucking, bus and/or commercial auto claims is required. Moving and storage cargo experience is a plus.
- AIC or CPCU designation preferred.
Knowledge, Skills, & Competencies
- Proactive in initial investigation, claim handling and resolution.
- Superior communication skills to work effectively with insureds, underwriters and claimants.
- Proficient in coverage analysis/verification involving commercial transportation policies with knowledge of trucking policies as a plus.
- Excellent negotiation skills.
- Detail-oriented with good organizational skills.
- Self-motivated and task-oriented.
Compensation Overview
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range
$68,556.00 - $98,036.00Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
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