Claim Representative, Medical Only (In‑Office – Albuquerque, NM)

Overview:

Claim Representative – Medical Only

Location: Albuquerque, NM (In‑Office)

Schedule: Monday–Friday, 8:00 AM – 4:30 PM (37.5 hours per week)

Salary Range: $20.00 per hour

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Medical Only Claim Representative is responsible for managing medical‑only workers’ compensation claims from start to finish for a multiple‑client desk spanning various industries within the New Mexico jurisdiction. This role focuses on quality medical management, accurate documentation, and compliance with CCMSI standards and client handling instructions.

This is an in‑office position in Albuquerque, NM, with a potential opportunity for a hybrid schedule in the future based on performance and business needs. This role may also serve as a training and development position for advancement into higher‑level claim roles.

Responsibilities:

Set up and manage medical‑only workers’ compensation claim files in accordance with corporate standards and New Mexico regulations
Review incoming medical documentation and summarize correspondence and records in claim notes
Establish initial reserves and provide reserve recommendations under direct supervision
Review, approve, and process medical and miscellaneous invoices related to designated claims
Assist with bill negotiations or dispute resolution under guidance
Coordinate and monitor medical treatment to ensure timely and appropriate care
Maintain accurate, timely, and well‑documented electronic claim files
Close claim files when appropriate and retrieve closed files as needed
Support claim staff and client service teams with medical‑only claim activity
Maintain compliance with corporate claim handling standards and client‑specific instructions

Qualifications:

Required:
Associate degree OR two (2) years of related business experience
Ability to manage medical‑only claims cradle‑to‑grave
Active New Mexico Adjuster License OR ability to obtain within 60 days of hire
Strong attention to detail and organization skills
Ability to follow established procedures and meet deadlines
Proficiency with Microsoft Office (Word, Excel, Outlook)
Strong written and verbal communication skills
Reliable, predictable attendance during scheduled hours
Ability to work in a fast‑paced, in‑office environment
Nice to Have:
Prior medical‑only or workers’ compensation claims experience
Knowledge of medical terminology
Experience working with multiple clients or industries
Prior experience in a TPA environment

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team‑based work environment

How We Measure Success

At CCMSI, medical‑only claim professionals succeed through accuracy and consistency. Success in this role is measured by:

• Queue management – timely handling of assigned medical‑only claims
• Audit performance – compliance with corporate standards and NM regulations
• Accuracy & documentation – clear, complete, and timely claim notes
• File progression – appropriate reserve activity and timely claim closure
• Team support & reliability – responsiveness and dependable in‑office attendance
• Cultural alignment – recognizing that every claim represents a real person

This is where we shine, and we hire claim professionals who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency – We build trust by being open and listening intently in every interaction.
Perform with integrity – We choose the right path, even when it is hard.
Chase excellence – We set the bar high and measure our success. What gets measured gets done.
Own the outcome – Every employee is an owner, treating every claim and decision as our own.
Win together – Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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