Claims Adjuster

Are you ready to #JoinTheClub ?

As A Claims Adjuster You Will:

• Review customer claims, including membership status, length of membership, and prior wash history

• Analyze video footage from the date of the claim to identify alleged damage

• Clearly document investigation findings, including what is observed in footage and any potential cause of the incident

• Capture and attach video footage and screenshots to claims as supporting evidence

• Add thorough, accurate notes to each claim to ensure agents can make concise and informed determinations

• Assign completed claims to the designated agent for final review

• Handle inbound calls through the call system, which operates in a round-robin format

• Respond to customer inquiries related to claims, claim status, and membership questions in a professional and timely manner

• Balance claim investigations with call-handling responsibilities effectively

What we're looking for in you:

• Ability to thrive in a fast-paced, high-volume environment

• Strong attention to detail and investigative skills

• Team-oriented mindset with a willingness to support peers

• Clear verbal and written communication skills

• Strong customer service and call-handling abilities

• Effective time management and multitasking skills

Benefitting You:

• Career advancement opportunities – A job that grows with you, we promote great team members
• On-site & continual training and development
• Competitive compensation
• Paid Time Off beginning from the day you start
• Comprehensive benefits package including medical, dental and vision for full-time employees
• Plan for your future with 401K contribution options
• New onsite gym and locker rooms

Club Car Wash is an equal opportunity employer.

All positions are contingent on passing a pre-employment drug screening and background check.

#CCW1