Claims Adjuster I

Description / Position Overview

Claims Adjuster I

About the Job: Join our dynamic Human Resources (HR) Risk Management team as we seek talented and driven individuals to fill our Claims Adjuster I position! You will handle liability, worker's compensation, and subrogation claims in this crucial role through meticulous investigation, skillful evaluation, and decisive disposition. You will play a pivotal role in making informed decisions pertaining to the City’s liability and authorizing settlements based on verifiable damages. This position requires an enthusiastic, detail-oriented, and motivated self-starter with a desire to learn, a high level of accuracy, and strong technical skills. If you are ready to bring your expertise to a role that makes a significant impact, we want to hear from you!

This position is subject to budget required furloughs to be implemented in the 2026 calendar year.

Come explore the possibilities a career with the City of Colorado Springs can offer!

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

As a Claims Adjuster I, You Will

• Investigate liability claims against the City; schedule interviews with City staff, claimants, and the public, virtually and in-person, for the purpose of data collection; and analyze and evaluate the city's liability exposure and compensatory damages
• Investigate employee injury (Workers’ Compensation) claims, determine compensability, coordinate treatment, and process filings as necessary
• Participate in subrogation of claims for the City by actively pursuing third parties for payment
• Assess and evaluate the facts, damages, and extent of injuries and property damage
• Recommend/set reserves in determining legal rights of recovery; monitor and assess claim reserves throughout the claim life
• Mitigate, negotiate, and prepare settlement agreements up to established authority levels
• Respond to public and staff inquiries in a courteous and timely manner; provide information within the area of assignment
• Thoroughly document claim activity in claims database; provide prompt detailed responses to appropriate parties including claimants and attorneys
• Work with employees, citizens, stakeholders, the Division of Workers’ Compensation, and attorneys to review and settle claims
• Document files; provide a sound tracking system for reporting and closing cases; and establish and maintain record
• Ensure compliance with all federal, state, and local laws, codes, and regulations
• Other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page
  
  

Knowledge Of

We are looking for candidates who demonstrate:

• Colorado Governmental Immunity Act (CGIA)
• The Colorado Workers’ Compensation statutes and rules
• Claims investigation to determine liability, compensability, negotiate, and settle claims according to city's and state’s laws, policies and procedures
• Pertinent federal, state, and local laws, codes and regulations
• Principles and procedures of record keeping evidence preservation, and technical report preparation
• Modern office technology and supporting software programs and database applications
  
  

Ability To

• Learn and apply pertinent federal, state, and local laws, codes and regulations
• Apply the Colorado Governmental Immunity Act (CGIA) to incoming claims to determine the city's immunity
• Apply Colorado Workers’ Compensation statutes to incoming employee injury reports to determine compensability
• Stay up to date on requirements pertaining to claims law, state compensation law, policies, procedures, benefits, and damage assessment methods
• Read and review property and auto estimates for damage
• Review medical notes as they apply to claims
• Seek information from various sources and initiate projects
• Engage in advanced negotiating and settlement meetings
  
  

Minimum Qualifications

• One year of full-time professional analytical experience processing and adjusting liability, workers' compensation, benefits, and/or insurance claims, including experience in a medical and/or behavioral health setting.
• Bachelor's degree from an accredited college or university
  
  

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience handling liability and subrogation claims
• Public sector Risk Management experience
• Experience using Origami
• Experience with Microsoft Office applications
• Strong negotiating and settlement skills
  
  

Additional Information

Please contact Shereen Ross at Shereen.Ross@coloradosprings.gov with any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.
  
  

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

To be notified of future career opportunities sign up for job alerts on the Job Alerts page.

Working for the City of Colorado Springs is Rewarding!

Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.

The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.

01

What is your highest level of education completed?

• Less than high school
• High school, GED or equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree or above
  
  

02

How many years of full-time analytical experience do you have in processing and adjusting claims?

• None
• Less than 1 year
• More than 1 year
• More than 2 years
• More than 3 years
• More than 4 years
• More than 5 years
• More than 6 years
• More than 7 years
• More than 8 years
• More than 9 years
  
  

03

Which of the following do you have experience in? Select all that apply.

• Handling liability and subrogation claims
• Public sector Human Resources or Risk Management experience
• Using Origami software
• Negotiating and settlements
• None of the above
  
  

04

Please tell us more about your relevant experience, including where and when you gained this experience, and what job duties you were responsible for.

05

Which of the following statements best describes your proficiency using the Microsoft Office suite, specifically Outlook, Excel, and Word?

• I get by, but nothing beats good old-fashioned pen and paper.
• I'm not a pro, but these systems don't prevent me from getting my work done.
• I'm pretty confident in at least 2 of these systems. I'll google anything I don't already know.
• I'm a wiz! I can't get enough of Excel pivot tables, Outlook calendaring, and advanced document formatting.
• Required Question