Claims Admin

Guardian Glass is looking for a dedicated Claims Customer Service Specialist to join our team in 10th of Ramadan City, Sharqia, Egypt.

Our Team

You will be an integral part of our Supply Chain Department, working closely with cross-functional teams to ensure exceptional customer service and efficient claims handling.

What You Will Do

• Follow up on open complaints with internal departments.
• Ensure decisions align with Service Level Agreements (SLAs).
• Provide excellent customer service and resolve inquiries or complaints.
• Escalate when needed.
• Maintain high customer service standards in a fast-paced environment.
• Communicate effectively across different levels and work both independently and in teams.

Who You Are (Basic Qualifications)

• Bachelor's degree in business, Accounting, Finance, or another related field.
• 0-1 years of experience.
• Fluent spoken and written English.
• Excellent Communication skills.
• High customer service orientation.
• Ability to work in a fast-paced, performance-based environment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

A s a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

#LI-AL2