Claims Advisor

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Advisory team at Marsh. This role will be based in KSA and is a hybrid position requiring at least three days a week in the office.

The Claims Advisor is a senior, client-facing claims specialist responsible for handling very complex and high-value claims across multiple lines of business. You will own end-to-end claims movements—from intake and coverage validation through settlement and payment—acting as a technical escalation point for colleagues and clients, coordinating with insurers, reinsurers, TPAs and advocates, and ensuring adherence to Marsh Professional Standards and local regulatory requirements. The team delivers tailored claims solutions to corporate clients, drives improvements in process and controls, and provides robust reporting and stakeholder management throughout the claim lifecycle.

We will count on you to:

• Manage end-to-end claims handling for complex coverage scenarios: intake, policy and coverage identification, documentation review, independent research and accurate entry into claims systems in line with local service standards.

• Lead communications with clients, insurers, reinsurers, Third‑Party Administrators (TPAs) and legal/advocate representatives to progress claims, resolve queries and obtain required documentation.

• Prepare and review settlement documentation, facilitate collections and payments, monitor incoming/outstanding funds, prepare payment requisitions and keep clients/beneficiaries informed of status and timelines.

• Act as a technical and procedural referral point: provide guidance on complex coverage issues, support calculation of claim rates, identify operational risks and escalate contentious matters appropriately.

• Produce, validate and distribute claims reports and dashboards; audit claim files to ensure completeness, identify missing items and drive follow-up actions to maintain high quality records.

• Mentor and support junior colleagues, contribute to standard template creation, participate in audits and recommend process improvements to increase efficiency and reduce E&O exposure.

What you need to have:

• Diploma or university degree preferred (or equivalent experience) and a minimum of 5 years’ insurance or financial services experience (5–7 years overall preferred), with demonstrable claims handling exposure.

• Strong written and verbal communication, numerical and organisational skills with the ability to prioritise workload and meet deadlines.

• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort working with claims systems/technology; sound understanding of insurance products and claims processes.

What makes you stand out:

• Proven experience managing very complex or high-value claims, including multi-party and cross-border matters, and dealing with contentious or slow-paying insurers.

• Familiarity with Line of Business placements, market practices, reinsurer/cedant interactions and working with TPAs.

• KSA market knowledge or local regulatory awareness and Arabic language skills (preferred, not essential). Relevant professional qualifications (e.g., insurance/claims certifications) are an advantage.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.