Claims Advisor

Company: Marsh

We are seeking a talented individual to join our Claims Advisory team at Marsh. This role will be based in KSA and is a hybrid position requiring at least three days a week in the office.

The Claims Advisor is a senior, client facing claims specialist responsible for handling very complex and high value claims across multiple lines of business. You will own end to end claims movements-from intake and coverage validation through settlement and payment-acting as a technical escalation point for colleagues and clients, coordinating with insurers, reinsurers, TPAs and advocates, and ensuring adherence to Marsh Professional Standards and local regulatory requirements. The team delivers tailored claims solutions to corporate clients, drives improvements in process and controls, and provides robust reporting and stakeholder management throughout the claim lifecycle.

Responsibilities

• Manage end to end claims handling for complex coverage scenarios: intake, policy and coverage identification, documentation review, independent research and accurate entry into claims systems in line with local service standards.
• Lead communications with clients, insurers, reinsurers, Third Party Administrators (TPAs) and legal/advocate representatives to progress claims, resolve queries and obtain required documentation.
• Prepare and review settlement documentation, facilitate collections and payments, monitor incoming/outstanding funds, prepare payment requisitions and keep clients/beneficiaries informed of status and timelines.
• Act as a technical and procedural referral point: provide guidance on complex coverage issues, support calculation of claim rates, identify operational risks and escalated contentious matters appropriately.
• Produce, validate and distribute claims reports and dashboards; audit claim files to ensure completeness, identify missing items and drive follow up actions to maintain high quality records.
• Mentor and support junior colleagues, contribute to standard template creation, participate in audits and recommend process improvements to increase efficiency and reduce E&O exposure.

Qualifications

• Diploma or university degree preferred (or equivalent experience) and a minimum of 5 years' insurance or financial services experience (5-7 years overall preferred), with demonstrable claims handling exposure.
• Strong written and verbal communication, numerical and organisational skills with the ability to prioritise workload and meet deadlines.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort working with claims systems/technology; sound understanding of insurance products and claims processes.

Preferred Profile

• Proven experience managing very complex or high value claims, including multi party and cross border matters, and dealing with contentious or slow paying insurers.
• Familiarity with Line of Business placements, market practices, reinsurer/cedant interactions and working with TPAs.
• KSA market knowledge or local regulatory awareness and Arabic language skills (preferred, not essential). Relevant professional qualifications (e.g., insurance/claims certifications) are an advantage.

Benefits and Working Environment

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well being.