Claims Advocate

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 13,000 employees in 475+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

The Commercial Claims Advocate is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide outstanding senior claim advocacy services to clients as assigned
• Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues
• Oversee the commercial property and casualty losses for the agency
• Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients
• Develop and maintain positive relationships with insurance carrier partners
• Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process
• Keep an updated record with the required claim information
• Update internal staff on claim issues as necessary
• Assist clients and agency personnel with the development of claim reports analysis as needed

REQUIREMENTS:

• Minimum of 8 years of experience commercial insurance experience in claims or underwriting
• Superior customer service, analytical, problem solving and conflict resolution skills
• Must be a self-starter with excellent written and verbal English communications skills
• Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to read and analyze diverse coverage forms and provide guidance to staff members
• Ability to work in fast-paced, multi-tasking environment
• Maintain the highest level of confidentiality and discretion
• Up to 15% travel in surrounding areas required

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:

• Risk Management/Business Bachelor’s Degree preferred
• Professional Certification preferred

PHYSICAL DEMANDS:

To perform this job successfully, the incumbent must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.