Claims Advocate Lead

• Team Leadership and Development:

• Lead, mentor, and develop a team of four Claims and Senior Claims Advocates, fostering a collaborative and high-performing environment.
• Provide guidance and support to team members in managing their claims portfolios, ensuring adherence to best practices and company standards.
• Conduct regular one-on-one meetings, performance reviews, and professional development sessions to enhance team capabilities and career growth.
• Client Advocacy and Claims Management:

• Act as an advocate for complex clients, providing expert assistance, coverage advice, and monitoring of large and intricate claims.
• Document all pertinent activity related to claims, ensuring accuracy and timeliness.
• Consult with clients and brokers on claims and coverage issues, offering tailored solutions and strategic advice.
• Facilitate and attend client meetings and claims reviews to maintain strong client relationships and ensure satisfaction.
• Claims Resolution and Negotiation:

• Review all new problematic or complex claims for designated clients and formulate actionable plans to achieve favorable resolutions.
• Negotiate changes in reserves to drive positive client outcomes, as appropriate by line of coverage.
• Actively research and obtain claims information from clients and carriers, ensuring timely and accurate communication with all stakeholders.
• Client Reporting and Communication:

• Provide status reports to clients as required by applicable service plans, ensuring transparency and alignment with client expectations.
• Review action plans and reserves with consideration for client costs, delivering insights and recommendations to optimize outcomes.
• Strategic Oversight and Problem-Solving:

• Monitor and manage large and complex claims, leveraging expertise to navigate challenges and deliver exceptional results.
• Stay informed on industry trends, regulatory changes, and best practices to continuously enhance claims management strategies.

• 5 years of relevant claims experience, with adjuster experience preferred
• Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint
• Exceptional verbal, written and interpersonal communication skills, including responsiveness
• Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.