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Claims Analyst

Jacksonville, United States

About Proficient Auto Logistics

Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies, and has since acquired two additional operating companies. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1,200 trucks, 55 terminal locations and 800 employees, a majority of whom are drivers.

We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).

Job Summary

Responsible for working with internal and external stakeholders to effectively resolve cargo claims submissions, damages, and disputes.

Essential Duties and Responsibilities

Receives, reviews and acknowledges cargo claims damage notifications and First Notice of Loss (FNOL) in a timely manner
Monitors claims management software and activities to identify and implement quality improvement initiatives
Evaluates claims experience based upon driver category to assess damage type, severity, and costs
Investigates, negotiates, and processes cargo claims in accordance with various customer policies and procedures in accordance with industry standards
Follows standard operating procedures to appropriately review, handle, and settle large volumes of claims in a timely manner
Requests claims documentation from dealers, customers, claimants, and insurers
Reviews, updates, and reports cargo claims data to support process improvement and operating performance measures
Works with Claims Management team members to determine cargo claims damage liability
Collaborates with drivers, dealers, customers, and insurers to collect and communicate cargo claim information
Communicates outcomes of cargo claim acceptance or denial decisions to contracted carriers and/or customers
Submits approved claims to accounting for payment processing
Additional duties as assigned

Requirements

High school education or GED required.
Two years of prior claims processing experience preferred.
Auto hauling or transportation industry experience preferred.

Skills and Abilities

Exceptional written and oral communication skills
Exceptional time management and organizational skills
Exceptional analytical and critical thinking skills
Knowledge of DOT/FMCSA regulations
Knowledge of MS Office software, including Word, Excel, and Outlook
Ability to resolve and de-escalate conflict
Ability to drive change and improve processes
Ability to build and nurture relationships
Ability to work in a fast-paced environment and make time-sensitive deadlines
Ability to prioritize and manage multiple tasks
Willingness to travel up to 10%

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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