Claims Associate (Onsite)

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

ABOUT THE ROLE

The Claims Associates are responsible for evaluating, processing, and managing Loss prevention (LP) & insurance claims from initial submission through final resolution. This role involves investigating LP’s, claim details, confirming policy coverage, communicating with claimants, witnesses, and other stakeholders, and determining appropriate claim outcomes or payouts. Claims Associates balance strong customer service skills with accurate documentation, detailed file management, and timely administrative follow-through.

PRIMARY RESPONSIBILITIES

• Investigate and evaluate insurance claims by reviewing supporting documentation, interviewing claimants or relevant parties, and assessing damages, expenses, or other claim-related details.
• Verify policy coverage by interpreting policy guidelines, identifying applicable limits, and determining potential liabilities.
• Maintain accurate and up-to-date claim files, including preparing loss runs, documenting claim activity, and logging correspondence in claims management systems.
• Communicate with client representatives and contract partners to guide them through the claims process, provide updates, and address questions or concerns.
• Coordinate with contract partners and other stakeholders to resolve claim-related issues efficiently and support timely claim resolution.

SKILLS

• Communicate complex policy information effectively to claimants, client representatives, contract partners and stakeholders and support claim resolution and settlement discussions.
• Analyze claims by assessing damages, liability, and potential fraud indicators to make sound recommendations.
• Manage multiple claims efficiently by prioritizing workloads and meeting service standards and deadlines.

• Associate or bachelor’s degree preferred, along with 1–3 years of relevant claims, insurance, customer service, or administrative experience.
• Proficient with MS Office, Outlook, Word & Excel
• Able to work independently and be detail oriented

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.