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Claims Auditor/Trainer
Guarantee Trust Life Insurance Company (GTL) is currently seeking a Claims Auditor/Trainer to join our team!
Since 1936, GTL has offered cutting-edge insurance solutions and personalized service for our policyholders and distributors, while supporting personal growth and civic involvement from our employees. We’re seeking candidates who are looking for meaningful work, who want to invest in their growth, and contribute to a company built on timeless virtues and best business practices.
This position is required to work on-site in our Omaha-area (Elkhorn, NE) office most days. Everyone receives 3 flexible remote days per month and 6 additional Friday PTO days each year! And, we offer half-day Fridays – every Friday!
The Auditor/Trainer role is a split position that is responsible for the timely and efficient examination, settlement, or denial of contestable and incontestable health claims, and for various training responsibilities within the Claims department. This position will work closely with the Claims Department Manager of Training, Audit, and Compliance to handle training for all new and existing staff in the Claims department. In this role, you will apply your training experience and knowledge of insurance to train both our newly hired and existing Claims Department employees. Additionally, you will leverage your skills to audit their claims, so that proper training and continuing education can be planned.
The ideal candidate must possess strong analytical skills, attention to detail, and an ability to move efficiently between tasks or projects based on training and departmental needs. Strong written and communication skills are required as you will frequently collaborate with others in the department and will be responsible for the maintenance or creation of SOPs and training materials as needed. Comfort with a variety of different types of training is essential, including online training, in-person training, small or large group, and one-on-one training.
- 3-5 years of training experience, preferably in the insurance industry.
- Exposure to or knowledge of certain insurance products, including but not limited to Hospital Indemnity Insurance, Life Insurance, Medicare Supplement Insurance, or Short-Term Home Health Care Insurance.
- Experience in reading and interpreting policy language for benefit administration.
- Ability to analyze risk.
- Ability to work within a production environment.
- Strong verbal and written communication skills.
- Ability to lead side-by-side and small group training of Claims Department staff according to our established training program via Zoom/Teams or in person.
- Ability to facilitate, lead, and plan large group training for up to 50 people via Zoom/Teams or in person.
- Ability to evaluate multiple points of view, consider them, and appropriately handle disputes.
- Ability to develop, document, and maintain clear, comprehensive Standard Operating Procedures (SOPs) for departmental workflows and product-related processes.
- Basic Proficiency in Microsoft Word, Microsoft Excel, and PowerPoint.
- Strong people skills.
The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.
Provided eligibility requirements are met employees will be eligible for the following benefits:
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, and sick time
- The amount of time off varies based on tenure and hours worked
- 401(k) and Profit-Sharing retirement plan
- The company matches contributions up to 2% provided the employee contributes a minimum of 3%
- The company may make a discretionary contribution to the Profit-Sharing plan
We invite you to learn more about Guarantee Trust Life by visiting our website: www.gtlic.com
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