Claims Clerk – Administrative Support - In Office

Overview:

Claim Clerk - In Office

Location: Minnetonka, MN — Fully Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm EST

Salary Range: Hourly (37.5 hours per week) - $22 - 23/hour

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

Join our team as a Claim Clerk and play a key role in ensuring exceptional claim service. In this detail‑driven position, you’ll support our adjusters and client teams by organizing claim files, managing incoming and outgoing mail, and providing outstanding customer service to staff, vendors, and clients. If you’re someone who thrives in an organized, fast‑paced environment and takes pride in accuracy and efficiency, this role offers the opportunity to make a meaningful impact every day.

Responsibilities:

Set up new claim files and complete all required setup instructions.
Process, organize, and match incoming mail for assigned accounts.
File claim mail, correspondence, and supporting documents accurately.
Summarize correspondence and medical records within the claim log notes and file appropriately.
Follow up on bills and outstanding documentation.
Provide general administrative support to the claim staff and client‑specific teams.
Serve as Back‑Up Receptionist when needed.
Photocopy, scan, and retrieve claim documents.
Return provider or caller inquiries at the direction of claim staff.
Retrieve closed claim files and maintain storage organization.
Maintain confidentiality, professionalism, and compliance with service commitments.

Qualifications:

Required Skills & Competencies

Excellent verbal and written communication skills.
Strong organizational abilities with exceptional attention to detail.
Ability to coordinate, multitask, and prioritize in a fast‑paced environment.
Self‑starter with initiative and the ability to work independently.
Flexibility and responsiveness to internal and external client needs.
Reliable, predictable attendance during business hours.
Discretion and confidentiality required.
High School Diploma or equivalent is required.
Profiecincy in Microsoft Office Suite (Word, excel, Outlook) is required.

Preferred Skills (Nice to Have)

Strong customer service skills.
Highly efficient and organized work style.
Prior clerical or claim support experience in an insurance environment.
Knowledge of Medical Terminology is very helpful but not required

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great Claim Clerks stand out through accuracy, organization, and dependable support. We measure success by:

Quality file management – precise setup, consistent organization, and accurate documentation of all claim‑related materials.
Timeliness & accuracy – efficient processing of incoming/outgoing mail, prompt follow-up, and reliable execution of administrative tasks.
Service excellence – responsive, professional support for adjusters, vendors, and clients, contributing to a positive service experience.
Compliance & consistency – adherence to established workflows, corporate claim standards, and team service expectations.
Team partnership – proactive communication, helpfulness, and strong follow-through that supports overall team performance.
Professionalism & confidentiality – maintaining discretion, integrity, and respect for the sensitive nature of claim information.

This is where our Claim Clerks shine—and we hire individuals who take pride in delivering accuracy, efficiency, and exceptional support every day.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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