Claims Customer Service Representative

Safepoint Insurance is an admitted Property and Casualty Insurance carrier. We are based in Temple Terrace, FL. Our Claims Department is growing and we are looking for self-motivated professionals ready to support our organization.

Job Title: Claims Service Representative - Bilingual Preferred

Job Location: Office in Tampa (on Gunn Hwy)

The Claims Service Representative provides prompt, effective and courteous handling of all inquiries to policy holders and claimants with special emphasis on complying with appropriate guidelines. Complete assigned administrative tasks related to the claims process function.

Duties and responsibilities

• Direct customer and vendor inquiry calls
• Conduct First Notice of Loss calls and corresponding documentation
• Monitor Phone Queue for proper coverage and escalate calls when needed
• Obtain police and fire reports and other reports subject to public information requests
• Responsible for dispatching examiner assignment to IA or expert
• Responsible for organizing, scanning and dispatch of incoming and outgoing correspondence such as mail, fax, and emails
• Responsible for claims projects as assigned
• Maintain accurate and complete files, updating the claims system daily
• Print, verify, and mail checks and letters daily
• Monitor claims inbox for Incoming e-mails, and distribute and file as appropriate
• Monitor new incoming claims and assign them to appropriate desk or field adjuster
• Pay invoices and update spreadsheets and claims system
• Other tasks and projects as may be assigned

Essential Functions

• Use telephone and computer systems to communicate with and service customers
• Use computer system to update claim files daily
• Ability to take and direct at least 30 – 50 phone calls per day
• Ability to print and physically mail correspondence
• Ability to work independently in a fast-paced office environment; meet deadlines and manage changing priorities effectively

Qualifications

• College degree or related experience
• 2 years of customer service experience analyzing and solving customer problems
• Florida All-Lines Adjuster's license (6-20) strongly preferred; ability to obtain license required
• Proficiency with Microsoft Office products required
• Ability to use systems such as Policy Port, CMS, Unisoft.
• Bilingual in English and Spanish preferred
• Excellent communication skills and ability to interact on a professional level with internal and external personnel and partners

Licensing requirements

Please note that most organizations overseeing Property and Casualty licensure requirements, including the Florida Department of Financial Services, require individuals to answer background questions about criminal history and undergo fingerprinting as part of the licensing process. Obtaining applicable licensure is a requirement for this position.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type, handle or feel; and reach with hands and arms.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits

We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages commensurate with experience
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance (company paid)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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