Claims Excellence

Key Responsibilities

• Support delivery of the Bupa Pro CX agenda across providers and regions.
• Prepare presentations, reports, and dashboards for CX governance forums.
• Coordinate monthly CX meetings with providers, CX, and TQM teams (agenda, MoM, follow‑ups).
• Track CX action plans, CLF call outcomes, and NPS performance.
• Support communication and updates with CX and Quality teams.

Key Responsibilities

• Support execution and tracking of PA & Claims Protocol FTD committee actions.
• Assist in monitoring PA, MCU, and Claims CX performance and action closure.
• Prepare monthly performance reports and trackers.
• Coordinate meetings with PA, MCU, and Claims leaders and follow up on assigned actions.
• Support data collection, analysis, and reporting related to FTD, NPS, and operational KPIs.

• Strong PowerPoint and Excel skills
• Ability to prepare presentations and write reports
• Experience or capability in meeting coordination, scheduling, and MoM documentation
• Strong follow‑up and communication skills
• Good command of English and Arabic
• Willingness to learn healthcare CX, PA, and Claims operations

Business , MIS, Health Informatics , Public Health or related..