Claims Manager

The Opportunity

The Claims Manager is responsible for leading a fast‑paced, high‑volume, and globally connected claims organization, ensuring operational excellence across all claims processes. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role offers the opportunity to shape and elevate our claims operations at scale.

This is an exciting opportunity to lead a seasoned team, enhance end‑to‑end claims performance, strengthen risk and control frameworks, and drive impactful operational improvements across the organization.

Key Responsibilities

• Lead assessment and approval of Life, Personal Accident, and Unemployment claims within authorization limits.
• Create effective financial controls supporting daily payment verification, accuracy checks, and reconciliation processes.
• Oversee preparation and delivery of general, regional, and domestic reports, including quarterly SEDDK reporting (Table‑50 and Table‑10).
• Manage compliance with internal controls, regulatory requirements, and alignment with regional and local standards.
• Develop proactive risk mitigation practices and a strong control environment to prevent fraud.
• Coordinate team resources, operational capacity planning, leave schedules, and service continuity.

Required Qualifications

• Bachelor’s degree from a 4‑year university (Medical professionals or graduates of Business, Economics, Engineering, or related fields preferred).
• Excellent command of English (written and verbal).
• Minimum 15 years of experience in the insurance sector with strong exposure to claims operations.
• At least 10 years of managerial/leadership experience, ideally overseeing large teams.
• Strong analytical thinking, problem‑solving, and decision‑making abilities.
• Proven crisis‑management skills and the ability to perform under pressure.
• Strong stakeholder management experience, especially in global or matrix structures.
• High attention to detail, strong sense of accountability, and process‑oriented mindset.
• Experience in process improvement, digitalization, and operational transformation is an advantage.

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  Preferred Qualifications
• 15+ years of experience in claims operations or related functions.
• Experience with digital tools and platforms that enhance claims operational efficiency.
• Strong leadership skills with the ability to coach, motivate, and align large teams.
• Demonstrated ability to drive operational excellence and improve turnaround times.
• Customer‑centric mindset with focus on service quality and satisfaction.

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!