Claims Manager - Hartford, CT

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re experts!

We are also a PEOPLE FIRST company. We often say, “parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The spirit of the position:

The Claims Manager is responsible for developing the company claim handling strategy and provides oversight of all claim processing and claim management activities. This position serves as the primary point of contact between the company, its insurance companies, Third Party Claim Administrators, our customers, as well as other stakeholders, and provides guidance and support to ensure timely, accurate, and efficient claim processing.

Principal Job Duties:

Claims Manager

• Coordinate and oversee claim management strategies on investigation, reserving, settlement and resolution to bring claims to closure

• Develop and implement key performance indicators to monitor success of General Liability and Auto Liability programs

• Develop and/or improve upon internal claims management procedures/processes to achieve KPIs

• Monitor and report on the effectiveness of the TPA performance

• Work with Safety and Transportation Safety teams to help identify and reduce adverse claim trends

• Coordinate and manage quarterly claim reviews with the TPA/carrier for managed claims

• Support the development of an internal active diary system of all GL and AL claims that are being managed

• Coordinate internal claim updates as requested/required (i.e. internal claim reviews)

• Monitor claim reporting to TPA/carriers and report claims as required

• Develop and monitor goals for claim mitigation within locations

• Oversee performance of other key vendors such as loss investigators, defense counsel, as well as independent medical examination providers

• Act as an internal resource for General Liability and Auto Liability Questions

• Utilize and augment the TPA RMIS system for claim management and monitoring, or propose and implement an alternative system

Requirements:

Travel

• Based on business needs but anticipating up to 15%.

Education

• Bachelor’s degree required

Experience

• 10+ years in a claims administration role, including 5+ years of experience as claims adjuster, examiner and/or supervisor with direct reports
• Bachelor’s degree in business administration or related discipline
• 5+ years of experience with General Liability and Auto Liability claim handling
• Experience reviewing and negotiating TPA contracts
• Transportation/warehousing experience preferred
• Excellent verbal and written communication and interpersonal skills
• Must be able to multi-task and work independently as well as contribute to the overall success of the team
• English and Spanish proficiency
• Business/Industry - Thorough understanding of insurance-related legal procedures, regulations and claims processing
• Data Analytics/Presentation - Ability to independently create data analytics report, interpret data, create presentations and conduct presentations/training to variety of stakeholders including company executives
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources

Technology Skills

• Experience implementing and managing RMIS systems
• Microsoft Office suite proficiency - Outlook, PowerPoint, Word, Excel, Teams, Microsoft Planner
• Video conferencing software proficiency – Microsoft Teams, Zoom

Physical Demands

• Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds