Claims Representative

Pay: $17.00 - $19.00 per hour

Job description:

Claims Representative

Location: Remote (Available in FL, GA, IL, MI, MA, NY, PA, TX, WI)

You belong here!

We’re looking for enthusiastic Claims Representatives to join our growing team. Ideal candidates will have a strong background in inspecting customer order errors, have excellent problem solving skills, and have prior experience with customer resolution centric responsibilities. Customer service, verbal communication, written communication, and analytical skills are also essential.

If you’re passionate about customer satisfaction and problem solving , we’d love to hear from you!

What’s Expected in the role:

Key Responsibilities

• Serve as the primary liaison between customers, manufacturers, and carriers to resolve issues related to defective, damaged, or missing products

• Communicate with customers via phone and email to assess issues and determine replacement needs

• Collect and verify all required documentation and information to support customer claims

• Process replacement orders accurately and efficiently

• Track and follow up on claims to ensure timely submission and resolution

• Maintain detailed records of cases and communications in internal systems

• Collaborate cross-functionally with Operations, Customer Service, and Logistics teams

Required Skills & Qualifications

• Strong customer service orientation with a commitment to fast, thorough, and informative support

• Excellent organization and multitasking abilities

• Calm, professional demeanor when handling high-stress situations

• Strong verbal and written communication skills

• Proficiency in basic email and computer applications

• Highly reliable, dedicated, and team-oriented mindset

• Ability to manage multiple cases while maintaining attention to detail

The ability to quickly learn and effectively manage the claims process, along with strong de-escalation skills, is essential for this role. Claims are often received at a point when customers may already be frustrated, making excellent customer service, clear communication, and strong problem-solving abilities critical to success. Candidates who can meet these expectations are encouraged to submit their resume for consideration in the interview process.

What we’re offering:

● Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k).

● Health & Wellness: Weekly meditation sessions to recharge and stay balanced.

● Remote Flexibility: Work from home while staying connected with a supportive team.

● Work-Life Balance: Paid time off and flexible scheduling options. We are a remote-first company with no plans—unlike many e-commerce and tech companies—to go back to the office.

● Growth & Training: Ongoing development and coaching to sharpen your skills and expand your knowledge.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Remote