Claims Representative

Date Posted: Apr 2, 2026

Requisition ID: 475165

Location: Mishawaka, IN, US, 46544

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Hoosier Lottery:

The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we're better able to live up to our mission. Our core values are:

Have a passion for excellence
Be customer and consumer-centric
Operate with the highest level of integrity
Foster creativity, teamwork, and collaboration
Commit to the growth and development of our team

Role Overview:

The Hoosier Lottery Claims Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individual will work an average of 22 hours per week at the Claims office location.

Salary Statement:

The hourly rate for this position is $18.89.

A Day in the Life:

Greet customers upon arrival in the Claims Center;
Process all walk-in claims daily;
Ensure all proper documentation is presented prior to claim processing.
Review all scanned claims from all offices for accuracy, daily;
Process 2nd chance winner claims when presented;
Sell lottery products daily including scratch and draw game products;
Assist with nightly closing process when needed.
Review the company website to ensure all content is accurate
Provide shift coverage for staff benefit time.

What You'll Need for Success:

High School diploma or equivalent
Excellent customer service skills
General knowledge of and ability to operate a telephone and cash register
Basic knowledge of clerical procedures, methods, and principles
Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word
Proficient with modern office equipment including computer, fax machine, and scanners

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes:

Paid vacation, personal and sick time off
Competitive leave policies covering a variety of employee needs
12 company paid holidays, 14 on election years
75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Free Parking
Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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