Claims Representative - Personal Lines Auto

We are currently seeking an auto claims representative to join our growing Personal Lines Auto team. This position will be based in our newly renovated Boston office, directly across the street from South Station. This is a great opportunity, in a great space, for someone who is eager to share their experience, provide excellent customer service to our customers, join our growing team, and continue their career with a financially sound company.

Responsibilities:

In this position you will be responsible for the investigation, evaluation and disposition of first- and third-party personal auto property damage claims. This is a full-time, Monday through Friday position, currently 4 days in the office and 1 day working from home.

• Contact insureds, claimants, attorneys, and other parties related to an auto accident.
• Proficient in communicating in a variety of ways, including phone, text, email etc.
• Investigate all assigned claims for coverage, liability, and damages.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Responsible for timely payment of auto repairs and resolution of total losses.
• Ensure adherence to personal lines policies including related coverages and exclusions.
• Determine liability of parties involved in a loss, including application of comparative negligence.
• Effectively manage workload through claims management and imaging systems.

Qualifications:

• 0-2 years of auto claims handling experience.
• Excellent written and verbal communication skills.
• Ability to communicate effectively via phone, text, email and other written correspondence.
• Demonstrated level of competency in time management, priority setting and customer focus.
• Experience using a claims management and imaging system.
• Bachelor's Degree or commensurate experience

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre-tax commuter benefits

The pay range for this position is $47,000 - $60,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic. Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.