Claims Service Associate - Summer Intern

About SPG:

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).

Job Description:

The Claims Service Associate Summer Intern is a critical position supporting claims advocacy teams and clients in all phases of claims service. This position directly affects customer satisfaction and positively impacts the client retention goals of the organization.

Essential Duties and Responsibilities:

Quickly identifies the requirements of the incoming claims task and executes steps to complete the task with accuracy, empathy and speed. Tasks include:

• Touchpoint client communications for claims (i.e. new claims intake calls, answer non-coverage client inquiries, provide claim updates, claim follow up calls)

• Maintains data and documentation in EPIC (i.e. claim number, claim status, payment information)

• Provides key stakeholders with claim updates

• Escalates coverage related calls or issues to Claims Advocates

Work Experience Requirements:

• 0–1 years' work experience

• Experience with Insurance Claims organization or Insurance Brokerage preferred

Education Requirements:

• High school diploma required

Licensing or Certification Requirements:

• Property & Casualty license preferred – for state specific training (licensing preferred within the first 6 months of employment)

Hours/Duration:

• 18 hours/week

• 12 weeks total

Salary Transparency:

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $20/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

#SPG

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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