Claims Service Representative

Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has been a pioneer in industrial safety and loss prevention for over 150 years. Our organization is driven by a passion for technical excellence, innovation, and a commitment to making a lasting difference.

Claims Service Representative – Hybrid Opportunity

Wayne, PA

We are seeking a highly motivated Claims Service Representative to join our Personal Lines Equipment Claims team. In this hybrid role, you will deliver a distinctive customer experience while following established claims management standards and practices.

Key Responsibilities:

• Handle personal lines residential equipment and service line claims.
• Make prompt customer contact and set expectations for the claim process.
• Conduct telephonic investigations with policyholders and repair companies; collaborate with external partners (e.g., property carrier adjusters and insurance agents).
• Develop a plan for claim evaluation, investigate the cause of loss, and assess damages.

Minimum Qualifications:

• High school diploma (or equivalent).
• Ability to obtain and maintain adjuster licenses as required by state.
• 1+ year of experience in a customer-facing, financial, or service-oriented role.

Preferred Qualifications:

• Associate’s or Bachelor’s degree.
• 2+ years of experience in the property/casualty insurance industry and/or as a claims adjuster.

Knowledge and Skills:

• Excellent organization and time management skills
• Strong communication skills (verbal and written), with the ability to influence and negotiate.
• Strong customer awareness and emotional intelligence, with an advocacy mindset and the ability to build trusted relationships.
• Willingness to work in a fast-paced environment.

Success in this role:

• Maintain timely claim handling, clear documentation, and accurate file notes.
• Communicate coverage decisions and next steps clearly and professionally.
• Partner effectively with policyholders, vendors, agents, and carrier adjusters to resolve claims.
• Demonstrate sound judgment while balancing customer experience with cost-effective outcomes.

As a Claim Service Rep at HSB, you will have the chance to make a lasting difference in your career and contribute to our legacy.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible).
• Prescription drug coverage (included in your health insurance plan).
• Vision and dental insurance plans.
• Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
• Short and Long Term Disability coverage.
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded.
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
• Eligibility to receive a yearly bonus as a Munich Re employee.
• A variety of health and wellness programs provided at no cost.
• Paid time off for eligible family care needs.
• Tuition assistance and educational achievement bonuses.
• A corporate matching gifts program that further enhances your charitable donation.
• Paid time off to volunteer in your community.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.