Claims Specialist

COMPANY SUMMARY

The American Equity Underwriters, Inc. (AEU) delivers specialized coverage and risk management solutions to waterfront employers across the United States. As an industry leader in U.S. Longshore and Harbor Workers' Compensation (USL&H), AEU also provides state act workers' compensation, Maritime Employers' Liability (MEL), marine general liability, and automobile liability for waterfront employers. AEU provides services such as claims handling, loss control, and underwriting, as well as longshore consulting and leadership training to help businesses protect their people and manage risk with confidence.

JOB DESCRIPTION

The Claims Specialist (CS) position is responsible for investigating, evaluating, and resolving claims for injured workers of companies insured through AEU. These responsibilities help to reinforce the value and commitment AEU provides to its member companies. The CS must have the ability to effectively communicate with all points of contact to successfully resolve claims and have employers realize the value of our services.

PRIMARY RESPONSIBILITIES

• Proactively manage daily workflows to ensure all deadlines are met and filings are submitted in a timely manner
• Communicate with empathy and clarity when interacting with injured workers and their families
• Serve as a liaison with external stakeholders, clients, and partners, maintaining a high level of professionalism
• Collaborate with the service team to establish goals for members and execute aligned strategies
• Oversee and coordinate with external vendors to ensure efficient workflow and balanced task distribution
• Demonstrate flexibility to travel and attend client meetings outside of standard business hours, as required
• Prepare and tailor reports for both internal stakeholders and external audiences, recognizing the distinct requirements of each
• Present claims in both internal committee forums and external client settings with clarity and professionalism
• Maintain up-to-date knowledge

CORE COMPETENCIES AND SKILL REQUIREMENTS

• Strong understanding of standard administrative and office procedures
• Proficient in Microsoft Office Suite, with emphasis on Outlook, Word, and foundational Excel functions
• Knowledgeable in basic research methodologies and standard reporting practices
• Exceptional written and verbal communication skills, with the ability to convey information clearly and professionally
• Highly organized with strong attention to detail
• Collaborative team player with a positive, solution-oriented mindset
• Confident and results-driven, with the ability to take initiative when needed
• Adaptable to a wide range of tasks, from routine to complex
• Skilled in prioritizing responsibilities and maintaining flexibility in fast-paced, high-volume environments

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's Degree or Higher
• Minimum 5 years of worker's compensation claims insurance experience
• Home state licensure in workers' compensation, coupled with exposure to multi-state claim handling, is highly desirable

WORKING ENVIRONMENT

• This is an in-office position where employees enjoy a comfortable working environment in a modern-classic office space with beautiful views
• Named one of the Best Companies to Work for in Alabama for six years straight
• Collaborative, positive, and engaging company culture
• Strong tradition of corporate charitable promotion