JOB
About the PositionDo you have a passion to provide excellent customer service? Would you like to be part of a team focused on providing financial assistance to crime victims?You can help by becoming a Claims Specialist in our office! We work compassionately with victims to access the services they need and process claims to minimize financial barriers to
healing.As a Claims Specialist, you will perform various complex duties while adhering to program rules. You will work directly with crime victims and their families to help support them through the Victim Compensation process to lessen the financial burden that has been placed on them due to the crime. You will also prepare and process specialized documents, provide information, and respond to public and other agency concerns.Claim your dreams and build your financial career with us today!About the DepartmentWe believe in integrity. We believe in justice for all. And we are proud to deliver high-quality prosecution, comprehensive victims' services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize Proud to OfferWork with a greater purposeTuition reimbursementExceptional work-life balanceOpportunities for growth and development within Maricopa CountyLow-cost, high-value healthcare for you and your qualifying dependentsChild care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County familiesPaid vacation, sick time, and parental leaveExtensive wellness program, including an incentiveEnrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZWe RequireTwo years of clerical accounting, bookkeeping, or specialized administrative experienceHigh school diploma or GEDPost-secondary education may substitute for the minimum experience on a year-for-year basisWe Also ValueExperience in medical billing proceduresBilingual skills in English and SpanishJob ContributionsWorks directly with victims, community partners, advocates, law enforcement, providers, prosecutors and the publicProvides community outreach and assistanceProvides supportive services to victims and their familiesPerforms work in adherence to rules governing the compensation program, policies and procedures with accuracy and thoroughnessReviews and summarizes police reportsEvaluates information to determine if the program criteria are metSubmits case and claim materials to the board for review and decisionAttends monthly board meetingsAssesses the practical needs of crime victims and provides resources and referralsCoordinates with attorneys, victim advocates and staff to obtain restitution information on behalf of the programClearly explain the Victim Compensation Program rules and process to victims and service providersProcess claims and requests through accurate data entryWorking ConditionsTeleworking Hybrid schedule available based on business needsHigh volume, fast-paced office environmentRequires long periods of sitting while completing paperwork and computer activitiesRequires travel to and from job-related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County businessAbility to lift/push/pull/carry up to 20 poundsSelection ProcedureConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact
MHRFeedback@maricopa.gov to initiate the interactive process.JR21903