Build the future with us

Are you driven by helping people navigate important life moments and eager to contribute to a company that helps clients feel confident and secure about their future? As a Claims Specialist, you will play a key role in supporting beneficiaries, policyholders, agents, and funeral homes by ensuring claims are set up accurately, processed efficiently, and handled with empathy and professionalism.

This position is a great opportunity to showcase your customer service, communication, and problem‑solving skills while growing within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Specialist, you’ll be at the core of our mission. Here are the main responsibilities:

• Communicate with customers through inbound/outbound calls, written correspondence, and email to support new and existing claims.

• Open new claims within established guidelines, including verifying in‑force coverage and gathering required documentation.

• Explain policy coverage clearly and provide accurate information to beneficiaries and policyholders.

• Research policy contracts to resolve questions and issues.

• Determine when requests should be escalated to other departments or management.

• Prepare letters and update the claims system for newly reported claims.

• Provide follow‑up on outstanding requirements for pending claims.

• Maintain detailed records of customer interactions, inquiries, complaints, and actions taken.

• Maintain familiarity with company products, policies, and internal resources.

• Assist with incoming calls and overflow work for various Claims functions.

• Participate in special projects and assignments as needed.

• Conduct business ethically and in compliance with all laws, regulations, and contractual obligations.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong attention to detail

• Stands out for their excellent written and verbal communication skills

• Demonstrates strong research and problem‑solving abilities

• Is recognized for their ability to stay organized and prioritize effectively

• Has 1+ years of customer service or administrative experience (life claims experience preferred but not required)

• Can type 35+ WPM and learn new software systems quickly

• Charter of the French language clause (if applicable): Requires a beginner, intermediate, or advanced level of English proficiency, as the role involves communicating with customers, agents, and internal teams on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO plan, employee and family assistance program, ergonomic furniture program, performance bonus, and more

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!