Qureos Mentor

American Amicable Life Insurance Company of Texas

<div><div>Job Description</div><div></div><div><div>
Product Owner</div></div><div><div>
______________________________________________________________________________</div></div><div></div><div><div><br>
Build the future with us</div></div><div><div>
Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Product Owner, you will play a key role in overseeing the development, enhancement, and execution of American Amicable&rsquo;s platforms and systems. This position requires a strong foundation in business analysis and hands-on experience with enterprise systems to identify opportunities for efficiency and improvement. The successful candidate will demonstrate a history of effectively representing business needs, collaborating with IT teams, and delivering on schedule and within budget.</div></div><div></div><div><div>
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.</div></div><div><div>
_____________________________________________________________________________</div></div><div></div><div><div><br>
What you&rsquo;ll accomplish with us</div></div><div></div><div><div><br>
 As a Product Owner, you&rsquo;ll be at the core of our mission. Here are the main responsibilities:</div><ul><li>
Serves as the primary liaison and voice of the business, translating needs and priorities into clear requirements for IT.</li><li>
Owns business prioritization, ensuring all work aligns with strategic goals and is sequenced appropriately.</li><li>
Act as the single communication channel between the business and development teams to maintain clarity and protect team focus.</li><li>
Lead scrum teams focused on application development using an agile and waterfall methodology.</li><li>
Manage the product backlog, roadmap, and delivery commitments to ensure high-quality releases on time and within scope</li></ul></div><div><ul><li>
Serves as the primary liaison and voice of the business, translating needs and priorities into clear requirements for IT.</li><li>
Owns business prioritization, ensuring all work aligns with strategic goals and is sequenced appropriately.</li><li>
Act as the single communication channel between the business and development teams to maintain clarity and protect team focus.</li><li>
Lead scrum teams focused on application development using an agile and waterfall methodology.</li><li>
Manage the product backlog, roadmap, and delivery commitments to ensure high-quality releases on time and within scope.</li></ul></div><div><div>
______________________________________________________________________________</div></div><div></div><div><div><br>
What could accelerate your success in this role</div></div><div><div>
 We&rsquo;re looking for someone who:</div></div><div><ul><li>Is known for their positive, learning-oriented attitude</li></ul></div><div><ul><li>Stands out for their ability to understand the big picture and translate business needs into clear topics and user stories.</li></ul></div><div><ul><li> Demonstrates a strong ability to analyze and think critically</li></ul></div><div><ul><li>Is recognized for working independently as well as function effectively as a team player</li></ul></div><div><ul><li>Has five years of experience as a Business Analyst or Product Owner</li></ul></div><div><div>
_____________________________________________________________________________</div></div><div></div><div><div><br>
Why you&rsquo;ll love working with us</div></div><div></div><div><ul><li>A work environment where learning and development merge with a collective pursuit of excellence;</li></ul></div><div><ul><li>A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;</li></ul></div><div><ul><li>The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;</li></ul></div><div><ul><li>Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!</li></ul></div><div><div>
______________________________________________________________________________</div></div><div></div><div><div><br>
Apply now and get ahead of your career, where your talent really belongs!</div></div><div><div>
______________________________________________________________________________</div></div><div></div><div><div><br>
Still unsure about applying?</div></div><div></div><div><div><br>
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply &ndash; your place might be with us, and we want to get to know you!</div></div><div><div>
______________________________________________________________________________</div></div><div>
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.</div><div></div><div>
Company</div>
American-Amicable Life Insurance Company of Texas<div></div><div>
Posting End Date</div>
2026-03-27<div></div><div><br>
About us</div><div></div><div>
American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.</div><div></div><div>
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group&rsquo;s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!</div><div></div><div>
Our Commitment to Diversity and Inclusion</div><div></div><div>
At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.</div><div></div><div>
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.</div></div><div></div>

Product Owner

<div><div>Job Description</div><div></div><div>
Client Experience Representative (Bilingual)</div><div></div><div>
______________________________________________________________________________</div><div></div><div>
Build the future with us</div><div>
Are you driven by delivering exceptional customer service and eager to contribute to a company that aims to help its clients feel confident and secure about their future? As a Client Experience Representative, you will play a key role in supporting policyholders, agents, and internal partners by providing accurate information, resolving inquiries, and ensuring a positive customer experience in every interaction.</div><div>
This position is a great opportunity to showcase your communication skills, service mindset, and ability to support customers with care and professionalism. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.</div><div></div><div>
What you&rsquo;ll accomplish with us</div><div>
As a Client Experience Representative, you&rsquo;ll be at the core of our mission. Here are the main responsibilities:</div><ul><li><div>
Communicate with customers through inbound/outbound calls, chats, written correspondence, and email to resolve inquiries and provide policy information</div></li><li><div>
Explain policy coverage details and address customer questions and concerns</div></li><li><div>
Identify requests that require escalation or review by other departments or management</div></li><li><div>
Provide timely and appropriate follow‑up to customers</div></li><li><div>
Update policies and complete daily service logs</div></li><li><div>
Develop a strong understanding of company products, policies, and internal resources</div></li><li><div>
Maintain a positive, professional demeanor in a high‑volume call center environment</div></li><li><div>
Work independently and collaboratively to meet personal and departmental goals</div></li><li><div>
Conduct business in accordance with all laws, regulations, and compliance requirements</div></li><li><div>
Perform other duties as assigned</div></li></ul><div></div><div>
What could accelerate your success in this role</div><div>
We&rsquo;re looking for someone who:</div><ul><li><div>
Is known for their strong phone presence and active listening skills</div></li><li><div>
Stands out for their friendly, positive, learning‑oriented attitude</div></li><li><div>
Demonstrates strong computer proficiency and the ability to learn new systems quickly</div></li><li><div>
Is recognized for their attention to detail and strong written and verbal communication skills</div></li><li><div>
Has 1+ year of customer service experience, preferably in a call center environment</div></li><li><div><i>
Is bilingual (English + Spanish or French), enabling clear communication with a diverse customer base across multiple channels</i></div></li><li><div><i>
Intermediate English proficiency may be required, as the role involves communicating with customers, agents, and internal teams on a daily basis.</i></div></li></ul><div>
Additional strengths that support success:</div><ul><li><div>
Solid research and problem‑solving abilities</div></li><li><div>
Strong organizational and prioritization skills</div></li><li><div>
Ability to work independently and as part of a team</div></li><li><div>
Adaptability to procedural and organizational changes</div></li></ul><div></div><div>
Why you&rsquo;ll love working with us</div><ul><li><div>
A work environment where learning and development merge with a collective pursuit of excellence</div></li><li><div>
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed</div></li><li><div>
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces</div></li><li><div>
Competitive benefits: flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more</div></li></ul><div></div><div>
Apply now and get ahead of your career, where your talent really belongs!</div><div></div><div>
Still unsure about applying?</div><div>
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply &mdash; your place might be with us, and we want to get to know you!</div><div>
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.</div><div></div><div>
Company</div>
American-Amicable Life Insurance Company of Texas<div></div><div>
Posting End Date</div>
2026-04-13<div></div><div><br>
About us</div><div></div><div>
American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.</div><div></div><div>
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group&rsquo;s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!</div><div></div><div>
Our Commitment to Diversity and Inclusion</div><div></div><div>
At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.</div><div></div><div>
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.</div></div><div></div>

Client Experience Representative (Bilingual)

Join American Amicable Life Insurance Company of Texas and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Amicable Life Insurance Company of Texas

About Company

Product Owner

Client Experience Representative (Bilingual)