Build the future with us

Are you driven by meaningful work and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Policy Issue Support Specialist, you will play a key role in supporting the Policy Issue Department by ensuring the accurate assembly, processing, and distribution of policy documents.

This position is a great opportunity to showcase your organizational skills, attention to detail, and commitment to quality within a caring and trustworthy company. At iA, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Policy Issue Support Specialist, you’ll be at the core of our mission. Your main responsibilities will include:

• Checking all policy print for accuracy, assembling packets, and mailing completed print packets with required enclosures

• Including product‑specific forms and inserts in policy packets

• Requesting supplies from the Lead Print Specialist and maintaining adequate stock to ensure uninterrupted workflow

• Reviewing and reporting incorrect or questionable policy print to the Lead Print Specialist

• Re‑mailing returned policy contracts within required time standards

• Scanning and routing applications and policy documents

• Notifying the Production Manager of daily production

• Completing all required training sessions within designated time frames

• Working daily reports to ensure state‑specific compliance

• Keeping daily counts of paper applications and transmitted applications received

• Assisting the Senior Print Specialist with FirstNet reporting and uploads as needed

• Locating and retrieving historical original documents from storage

• Conducting company business in accordance with all applicable laws, regulations, and the iA Financial Group Code of Conduct

What could accelerate your success in this role

We’re looking for someone who:

• Is known for strong attention to detail and accuracy

• Stands out for excellent organizational skills and the ability to prioritize effectively

• Demonstrates strong problem‑solving and critical‑thinking abilities

• Is recognized for reliability and the ability to follow direction well

• Has experience working independently and as part of a team

• Holds a high school diploma or GED

• Has strong computer skills, including MS Office, and learns new systems quickly

• Can stand for 3–4 hours daily and lift 10–15 pounds throughout the day

• Adapts well to procedural and organizational changes

• Maintains a positive, learning‑oriented attitude

• Has an intermediate level of English proficiency, as the role involves daily communication with internal team members and leadership

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive workplace where potential can be freely expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits, including:

  • Flexible Health, Dental, and Vision insurance

  • 401(k) with company match

  • PTO plan

  • Employee and family assistance program

  • Ergonomic furniture program

  • Performance bonus

  • And much more

Apply now and get ahead of your career—your talent belongs here.

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—we want to get to know you.