Agent Support Representative

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Build the future with us

Are you driven and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Agent Support Representative, you will play a key role in supporting policy holders, agents, and internal customers by identifying and assessing their needs.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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What you’ll accomplish with us

As an Agent Support Representative, you’ll be at the core of our mission. Here are the main responsibilities:

• Communicates with customers through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.

• Explains policy coverage information and provides details to customer questions and concerns.

• Determines what requests should be forwarded for review by other departments or management.

• Provides appropriate follow-up to customers when needed.

• Makes updates to policies and completes service log daily.

• Becomes familiar with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries.

• Works independently, and as part of the team to help meet personal goals, department goals, and objectives.

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What could accelerate your success in this role

We’re looking for someone who:

• Is known for their positive demeanor

• Stands out for their ability to read, write, speak and translate the Spanish language

• Demonstrates strong attention to detail

• Is recognized for working independently as well as function effectively as a team player

• Has 1 year of customer service experience, preferably in a call center environment.

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Why you’ll love working with us

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  A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

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Apply now and get ahead of your career, where your talent really belongs!

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Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!