Claims Specialist, Multinational Casualty

Claims Specialist, Multinational Casualty

Exton| United States of America

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Specialist, you will play a critical role in handling and resolving AXA XL’s claims for the Multinational Casualty team. You will work closely with your manager and fellow claims colleagues to drive files to resolution and will interact and collaborate frequently with the underwriting team and other business partners. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its insureds by resolving and settling claims proactively.

What you’ll be doing

What will your essential responsibilities include?

• End-to-end claims management: conduct initial assessment, document review, liability analysis, settlement decisions, and closure for complex multinational casualty claims, ensuring compliance with local laws and AXA XL standards.
• Multi-jurisdictional responsibility: review coverage, manage assigned claims across multiple jurisdictions, and set case strategy in collaboration with mentors and claims leadership.
• Legal and settlement strategy: partner with internal and external counsel to develop effective, cost-efficient litigation or settlement strategies.
• Stakeholder collaboration: coordinate and communicate with internal and external stakeholders (underwriting, brokers, reinsurers, external vendors, clients); participate in new account and renewal meetings as needed.
• Knowledge development and consistency: collaborate with mentors to develop claim handling, reserve, and resolution strategies; share best practices and learnings across the team.
• Reporting and reserves: produce internal reporting and ensure reserves are set in line with best-practice guidelines; monitor and adjust as needed.
• Trends and risk awareness: identify, monitor, and report on emerging liability and coverage trends; contribute to risk mitigation discussions.

You will report to the Claims Manager, Multinational Casualty.

What you will bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Intermediate experience with managing insurance claims, multinational casualty exposure preferred.
• Organization and communication: excellent organizational skills; strong verbal and written communication; ability to collaborate effectively with internal and external stakeholders.
• Analytical and negotiation skills: strong analytical capabilities, sound judgment, data-driven decision making, and effective negotiation skills.
• Collaborative Approach: Develop and maintain productive working relationships with insured, brokers, Claim Handlers & Underwriters. Provide guidance and seek input from others as needed to achieve the best results. Capable of working and collaborating within a virtual team environment with either local or remote supervision.
• Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
• Continuous Improvement Mindset: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Client Service Focused: Demonstrate value add in the claims experience, delivering on our promise to clients. Ability to meet or exceed Performance Competencies.

What we offer

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

Who we are