Claims Training Specialist

The Claims Training Specialist designs, develops, and delivers instructionally sound e-learning, web-based, virtual, self-guided, and instructor-led courses for internal clients on a variety of topics. The Claims Training Specialist will also design and implement performance support solutions, working closely with subject matter experts from across the organization. They will also maintain and update content in existing online and classroom-based courses.

RESPONSIBILITIES

• Provide individual and classroom-style training to new hires and existing team members on claims and clerical processes and procedures.
• Utilizes instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials, programs, and approaches.
• Partners with internal subject matter experts in Underwriting, Claims, HR, Legal, and Compliance to design, develop, and manage solutions that drive performance and are consistent with internal standards and best practices.
• Assists with the design and development of internally branded course curriculum, video learning, and user guides for courses and/or program components.
• Build templates and coaching tools around our products and processes.
• Recommends and integrates training improvement strategies.
• Perform other duties as assigned by management.

JOB REQUIREMENT

• A Bachelor’s or Master’s Degree in Education, Instructional Design, or related field is highly desirable.
• Must have demonstrated ability & desire to learn multiple systems and processes quickly.
• Must have the desire and ability to learn and effectively use eLearning software such as Captivate, Articulate, SharePoint, PowerPoint, and Publisher.
• Ability to apply Adult Learning Theory to instructional design and development methodologies.
• Demonstrated ability to function in a fast-paced environment under time pressure.
• Ability to build and manage multiple partnerships and relationships at all levels of the organization.
• Exceptional verbal and written communication skills are needed to communicate with partners and students, as well as internal and external organizations.
• Demonstrated sound judgment and proactive problem-solving methods and ability to handle unexpected problems constructively.
• Flexibility and willingness to periodically extend workday/work week to meet defined timelines.
• Strong analytical skills.
• Ability to travel when necessary.
• 1 year of Training Experience preferred.
• 5 Years of Claims Experience preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working.

#LI-REMOTE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.