Clerical Coordinator - Rehab Services Admin - Southbury, CT

Description

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance.

We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion.

Title: Clerical Coordinator - Rehab Services Admin - Southbury, CT - Full Time - Monday through Friday - 7:00am - 7:00pm

Summary:

Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services.

Responsibilities:

1. Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.

2. Performs patient registration, scheduling and financial clearance. May support other locations to complete these functions.

3. Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.

4. Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team members.

5. Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.

6. Process medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers and vendors.

7. Maintains and replenishes department supplies to ensure a smooth-running department.

8. Ensures optimal patient experience for their visit with set-up and clean treatment rooms/gym. Assists therapists as instructed.

9.Cleans equipment adhering to infection control guidelines and communicates with supervisor about equipment repairs/inspections. Safely assists patients as needed on/off equipment.

10. Ability to travel between outpatient sites, as assigned based on coverage needs.

11. Serves as back-up to other administrative functions as needed.

12. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

13. Performs other duties as required.

Education Skills Experience:

HS GRAD/EQUIVALENT

Other Information:

Experience with medical terminology, previous experience in a medical office.

Experience working with patient and/or people interactions within the community.

Bilingual preferred: language preference based on location.

High school diploma or equivalent required. CPR certification (department will arrange training during probationary period)

Excellent customer service skills, pleasant, professional and articulate phone voice.

Ability to multi-task, prioritize and manage time effectively

Computer literacy, efficient and accurate data-entry and reporting skills

Working Conditions:

Salary Range: $18.13 - $34.50 Hourly

With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!