Clerk - HR Operations

3.1 Deliver timely, high-quality administrative services to ensure the work area performs to the highest standards. Ensure the highest standards of confidentiality are maintained:

• Provide centralized human resource services spanning HR partners, recruitment and compensation and benefits and other transactions.
• Serve as the primary contact for internal and external HR customers and respond to all general human resources questions including payroll questions, interpretation of human resources policies and procedures, HR system navigation questions, invoicing and completing various audits for compliance accuracy.
• Establish standards and procedures for handling employee questions, transactions, and administration of human resource programs.
• Respond to incoming correspondence from employees or managers for all HR related inquiries.
• Reference company policies and procedures to ensure accuracy of response and to offer all available information.
• Maintain confidentiality of all HR related information.
• Maintain knowledge of organizational and departmental policies and procedures. Provide consultation related to HR operations and policy to employees.
• Responsible for handling any employment related administrative, data entry, reporting and reconciliation tasks as appropriate.
• Educate employees regarding their compensation and benefits.
• Coordinate onboarding activities for new hires while ensuring they have a positive experience. Respond to candidates', hiring managers', and recruiters' general onboarding questions, arranges candidate travel, generates offer letters, coordinates the completion of new hire paperwork, and works with multiple stakeholders to procure equipment for the new hire s start date.

3.2 Gather and analyses data for reports against KPIs:

• Provide information and reports of trends to HR Management that assist in managing the KPI’s of Human Resources department.
• Gather and prepare ad hoc HR data and analysis
• Prepare MIS analysis and reports
• Take initiative for sap automation, check various SAP reports and advise for changes provide data in format required for monthly reports.

3.3 Action the SA Environment, Health & Safety (EHS) procedures to maintain high EHS standards:

• Action the SA EHS safety routines for his/her work area.
• Action regular inspections to ensure safety. Raise notifications.
• Maintain SA housekeeping standards (5S) in his/her work area.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Diploma in Business Administration, Business Management, HR or related field with 2 years of relevant experience.

Skills required:

• Well-developed communication and interpersonal skills.
• Excellent people skills / established connections with various external government and private companies and agencies.
• Knowledge of SAP.
• Knowledge of KPIs and various HR reports and data.