Clerk Receptionist/Dispatcher-Advocate Christ Hospital & Medical Center FT 3pm to 11 pm

Major Responsibilities:

• Performance of work order receipt and dispatching activities
  • 1)Receive work orders
  • 2)Identify and notify appropriate staff
  • 3)Notify requestor of unscheduled delays, as needed
  • 4)Maintain log identifying work locations of department staff
  • 5)Acts as a liaison between departmental staff and requester
  • 6)Page staff, as needed
  • 7)Maintains daily logs
  • 8)Dispatches departmental staff
• Coordination of office activities
  • 1)Answers phones, takes messages, and routes calls to appropriate individual(s)
  • 2)Open and close EVS work requests, as needed
• Participation in various modes of job training and/or supplemental classes to enhance existing abilities and acquire new skills
  • 1)Receives CQI, fire safety, hazard communication, safety, infection control, and skill enhancement training
  • 2)Practices proper safety techniques in accordance with hospital policies and procedures, and local, state, and federal regulations
  • 3)Maintains knowledge base regarding equipment operations and/or safety issues. Attends educational events, staff meetings, and off-campus educational seminars
  • 4)Maintains professional and courteous manner
  • 5)Promotes patient safety by reporting of issues through established channels and participating, as requested in safety initiatives
• Implementation of CQI/PI (Continuous Quality Improvement/Performance Improvement), and OI (Operational Improvement)objectives
  • 1)Assists facility and department with accomplishment of CQI/PI and OI goals
  • 2)Supports system, medical center, and department CQI/PI and OI goals
• Advocate Healthcare holds accountable each and every associate to uphold the highest degree of customer service as outlined in the Service First Expectations in all aspects of their daily work. Accountabilities include:
  • 4)Remind co-workers when personal attitude or actions are inconsistent with these standards
  • 5)Report instances of excellence and non-compliance to the attention of the appropriate supervisor or department head
  • 1)Demonstrates excellent customer service performance
  • 2)Aware of and concerned with personal attitude and actions that affect patients, other customers, and associates
  • 3)Ensure that personal attitude and actions are consistent with the standards contained within the Service First Expectations

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.