Client Account Management

Role Overview

We are looking for a Client Account Manager who can own client relationships while driving revenue growth.

This role is not just about managing accounts — you will be responsible for:

• Retaining clients
• Growing accounts
• Identifying new opportunities

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for assigned clients
• Build and maintain long-term relationships
• Conduct regular check-ins and performance reviews

2. Account Growth

• Identify upsell and cross-sell opportunities
• Increase client lifetime value (LTV)
• Recommend strategies to improve client results

3. Business Development

• Identify and pursue new client opportunities
• Generate leads through outreach and networking
• Support in closing deals and onboarding new clients

4. Coordination & Delivery

• Work closely with internal teams (sales, operations, delivery)
• Ensure projects are delivered on time
• Resolve client issues proactively

Requirements

• 2–5+ years of experience in:
• Account Management / Client Success / Business Development
• Strong communication and relationship-building skills
• Experience with:
• Client handling
• Lead generation or sales
• Ability to manage multiple accounts simultaneously
• Familiarity with CRM tools (HubSpot, Zoho, Salesforce, etc.)

What We’re Looking For In An Ideal Candidate

• Proactive and takes ownership
• Comfortable handling both clients and new prospects
• Strong follow-up and communication skills
• Understands revenue, pipeline, and growth

Not a Fit If You

• Prefer only backend coordination (no client interaction)
• Are not comfortable with sales or outreach
• Struggle with managing multiple accounts
• Lack ownership or follow-through

Success Metrics

• Client retention rate
• Account growth (upsell / cross-sell revenue)
• New clients generated
• Client satisfaction (CSAT)

Job Type: Full-time

Work Location: In person