Client Account Management, Associate

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for an enthusiastic and inventive Account Management Associate to nurture and maintain long-term relationships with our clients’ accounts, merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Grow a portfolio of existing merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.

• Crafting merchant specific account development plans

• Building high touch, consultative and positive relationships with our merchants through regular and open communications

• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

• Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant

• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce

• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs

• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

What we’re looking for

• 1+ years experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience

• Outstanding analytical skills

• Good knowledge of today’s major e-commerce and payments technologies, players, and major up-and-coming trends

• Customer-focused and able to establish a robust relationship with the assigned customer base

• Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently

• Exceptional communication and negotiation skills

• Degree educated or equivalent

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram