Client Account Manager

Creative Collaborations is searching for motivated individuals to join our growing Client Account Management team! Our team's commitment to excellence in customer service and sales support has allowed us to partner with one of the largest telecommunications companies in the nation. As a growing client services leader in the Durham area, we are seeking solution-oriented individuals with a passion for delivering exceptional customer service, stellar sales support, and long-term client satisfaction.

As a Client Account Manager with Creative Collaborations, you will be responsible for providing a positive and insightful experience for all clients. This includes offering hands-on customer service, consultative sales support, and consistent communication before, during, and after point of sales. You will take ownership of a portfolio of client accounts, managing interactions and records every step of the way to ensure seamless customer experiences that create lasting brand impressions. Client Account Managers will utilize their strong problem-solving, sales, and communication abilities to expand our client service and marketing efforts.

Client Account Manager Requirements:

• Ability to assess customer needs through active listening and face-to-face client engagement
• Build and maintain client relationships by utilizing a direct and needs-based sales approach
• Review new and existing service plans, demonstrating expert knowledge of products and services in order to offer tailored service solutions
• Accurately record all client interactions, keeping a detailed report of client inquiries, questions, complaints, and feedback
• Assist clients throughout their installation process and beyond the point of sales to ensure long term customer satisfaction and retention

What We Offer Client Account Managers:

• Extensive training and ongoing education opportunities to refine and develop essential skills for long-term success
• Engagement in charitable and community-based events
• Collaborative and friendly work environment
• Opportunity to make a meaningful impact on members of the local community

Entry Level Qualifications:

• High School Diploma or equivalent
• Commitment to client success and solution oriented mindset
• Background in client-facing industries such as retail, sales, restaurant, or hospitality service-related fields
• Adaptability to diverse groups of individuals
• Ability to work flexible hours, including weekends and evenings

Job Type: Full-time

Pay: $48,500.00 - $56,000.00 per year

Work Location: In person