Client Acquisition & Support Specialist

Job Title: Client Acquisition & Support Specialist

📍 Location: DHA Phase 8, Lahore (Onsite)

🕒 Timings: 3:00 PM – 12:00 AM

💼 Experience: 1+ Year

💰 Compensation: Fixed Salary + Commission-Based Incentives

About the Role

Brisk Dev Pvt. Ltd. is seeking a dynamic and technically strong Client Acquisition & Support Specialist to join our growing team. The ideal candidate must have hands-on experience with technical products, SaaS solutions, digital services, or software-based offerings , along with the ability to communicate product value clearly to clients. You will play a key role in bringing new clients onboard, nurturing existing relationships, and ensuring seamless technical support throughout the customer lifecycle.

Key Responsibilities

• Identify, acquire, and onboard new clients through targeted outreach and relationship-building.
• Present and demonstrate technical products/services while clearly explaining functionality, benefits, and use cases.
• Manage and respond to client inquiries, ensuring timely and accurate technical support.
• Maintain strong follow-up routines to convert leads into active clients and meet monthly acquisition targets.
• Collaborate closely with technical, development, and project teams to ensure client needs are communicated and fulfilled.
• Monitor client accounts and ensure high levels of satisfaction and retention.
• Prepare client reports, documentation, and performance summaries for management review.
• Continuously research market trends, competitors, and industry demands to identify new opportunities.

Requirements

• Bachelor’s degree in Software Engineering, Computer Science, IT, Business , or a related field.
• Minimum 1 year of experience in client acquisition, technical sales, or customer support.
• Strong understanding of technical products, software services, and digital solutions .
• Excellent communication, negotiation, and presentation skills.
• Ability to explain complex technical concepts in simple, client-friendly language.
• Target-driven mindset with the ability to work in a fast-paced, dynamic environment.
• Prior experience in selling or supporting digital products/software services is highly preferred.
• Ability to clearly mention and discuss past products/services handled during interviews.