Client Advocacy Coordinator

Southwest Law Firm is a fast-growing law firm dedicated to serving Veterans with excellence, compassion, and integrity. Our team works in a highly structured, process- driven environment focused on delivering results and maintaining a high standard of client services at every stage of the case lifecycle.

We are looking for a reliable and detail-oriented team member to support our Client Operations and Post-Appeals functions. This role is ideal for someone who thrives in a fast-paced environment, follows processes closely, and takes pride in maintaining accuracy, organization, and responsiveness in their work.

Position Summary

The Client Advocacy Coordinator is an entry-level role responsible for supporting the Client Advocacy Team in managing incoming client communications, processing VA correspondence, and ensuring accurate and timely updates to client files. This role plays a critical part in maintaining organization, responsiveness, and a high level of client service across all case touchpoints.This is an ideal position for someone looking to start a career in veteran advocacy, legal support, or case management operations.

Key Responsibilities

Client Communications Support

• Answer inbound calls from existing clients and verify identity
• Provide basic case status updates when available
• Document all client interactions clearly and accurately in internal systems
• Escalate complex or sensitive inquiries to appropriate team members

Mail & Document Processing

• Open, review, and sort incoming VA mail and client correspondence
• Scan and upload documents in client’s legal file in Sharepoint
• Check if VA documents (e.g. Rating Decision Letters) have already been pulled from VBMS
• Update Mail board appropriately
• Follow proper document naming conventions and file organization standards

Case Support & Coordination

• Assist with tracking case updates and ensuring files are complete
• Submit internal requests for case status updates when needed
• Support Appeals and Post-Appeals teams with administrative tasks
• Maintain accurate notes and updates across all systems

Operational Support

• Follow all SOPs for mail handling, document processing, and client communication
• Utilize CRM, SharePoint, and RingCentral for daily workflows
• Participate in team trainings and ongoing process improvement initiatives
• Collaborate with team members to ensure smooth workflow and case progression

Required Qualifications

• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Basic computer proficiency (Microsoft Office, Google Workspace, etc.)
• Ability to multitask and manage time effectively in a fast-paced environment
• Professional and empathetic communication style
• Strong critical thinking and problem-solving skills, and the ability to identify and resolve discrepancies

Preferred Qualifications

• Prior experience in customer service, call center, or administrative support
• Experience working with veterans or in a legal/medical environment
• Familiarity with CRM or task management systems

Who You Are

• You are detail-oriented and highly organized, with the ability to manage tasks, documents, and updates with accuracy and consistency
• You communicate clearly and professionally, both verbally and in writing, and can confidently interact with clients and team members
• You are accountable and reliable, taking ownership of your work and following through without the need for constant oversight
• You are able to work in a fast-paced, structured environment and effectively manage multiple priorities at once
• You are coachable and receptive to feedback, with the ability to quickly implement direction and improve performance
• You follow established processes and SOPs consistently while maintaining quality and efficiency
• You are proactive in identifying issues, asking questions, and ensuring tasks are completed correctly
• You are comfortable learning and working within multiple systems
• You understand the importance of timeliness, accuracy and professionalism when handling client matters

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you interested in this position?

Work Location: In person