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Client Care Coordinator
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Our CCC is manages prospect/client pipeline, performs client visits/intakes, and leads employee recruiting, marketing and promotions.
About Patience In-Home Care
At Patience In Home Care, our mission is to develop sanctuaries of care for our clients through both employee engagement and establishing a nurturing ethical environment. We patiently care for the loved ones entrusted in our care. Patience In Home Care provides home care nursing services for people with complex medical needs in the North Twin Cities Metro (Anoka County and surrounding areas).
Description
Client Care Coordinator
Patience In Home Care (PIHC) is a Private Duty Nursing, Waivered Services and PCA provider agency looking for the right individual interested in extending or developing a career Home Care Agency that is passionate about helping others. PIHC provides home care services for individuals with basic to complex medical needs Anoka County and Northern Hennepin County and surrounding areas.
Why PIHC?:
At PIHC our mission is to develop sanctuaries of care for our clients through both employee engagement and establishing a nurturing, ethical environment. PIHC provides competitive wages and flexible hours.
Client Care Coordinator:
The Client Care Coordinator position pays between $20 - $35/hr during the initial 90 days and is up to 40 hours a week; after 90 days the right candidate that has proven themselves a good fit with our agency would be offered a full-time salaried position. Experience, proven track record, flexibility and adaptability are the main drivers of the pay rate. This position is, first and foremost, responsible for the successful implementation and delivery of services to new clients and the ongoing support and engagement of existing clients. In our small and ever-evolving agency, you will have many opportunities to learn and grow. The right candidate will be expected to wear many hats including Client Relations, HR (recruiting & hiring), Marketing, and Administration.
Responsibilities:
- Identification of care needs for prospective clients and educating prospects on their service options.
- Conducting interviews and overseeing training and orientation to new staff.
- Negotiating quotes and terms with clients and negotiating salary with prospective staff.
- Completing home visits for prospective clients and managing intake process from end to end.
- Maintain strong client, case management, and business partner relationships.
- Networking to build employee prospect and client prospect networks (i.e. contacting case managers).
- Contributing and supporting marketing, ad design and event planning.
- Continuous improvement of company processes.
- Manage risk with a calculated mindset.
- Ability to independently define work objectives and plan and manage work (provide daily plan updates, progress updates at end of day) and deliver outcomes.
- Contribute significant administrative support (answering phones, completing paperwork, and organizing files) as needed by the agency and team.
- Manage client/prospect and available caregiver pipelines to match available resources with care delivery needed by the community.
Requirements:
- Unshakeable, passionate team player that is overflowing with positivity and charisma.
- Professional and purpose driven.
- Able to negotiate solutions in challenging situations to resolve staffing needs and resource decisions.
- Strong communication skills – written and verbal
- Able to offer after-hours support and adjust to agencies' evolving needs.
- Technically savvy with Office Products and able to navigate various software.
- Must be fluent in the English language
Salary
$20 - $35 per hour
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