Client Care Coordinator for a Non-Medical Home Care Agency

Position Overview

The Client Care Coordinator is a vital role within our non-medical home care agency, serving as the primary connection between families in need and our care services. This position requires a compassionate, confident, and sales-oriented professional who can meet with families in their homes or healthcare settings, explain services clearly, build trust, and convert inquiries into active clients.

Home Care Sales / Marketing Representative

Key Responsibilities

Client Intake & In-Home Visits

• Meet with prospective clients and family members in their homes, hospitals, or rehabilitation facilities
• Present non-medical home care services in a clear, professional, and compassionate manner
• Serve as a trusted resource for families during the decision-making process
• Discuss services, schedules, and pricing confidently and ethically
• Convert inquiries and referrals into active clients
• Follow up consistently with prospects to close services
• Meet or exceed monthly sales and intake goals
• Obtain signed service agreements and initiate care services
• Follow up after visits to answer questions and close pending cases
• Build and maintain referral relationships with hospitals, case managers, social workers, rehab centers, and community organizations
• Conduct outreach visits, presentations, and networking activities
• Represent the agency at community events, health fairs, and professional meetings
• Identify new marketing and referral opportunities within the community

Care Coordination & Communication

• Communicate effectively with caregivers, Registered Nurse (RN), and management
• Maintain ongoing relationships with clients and families to ensure satisfaction
• Address concerns professionally and ensure a positive client experience

Marketing, Networking & Outreach

• Build strong relationships with referral sources such as hospitals, case managers, social workers, and community organizations.
• Participate in community events, outreach activities, and networking opportunities
• Represent the agency professionally in the community
• Identify opportunities to increase referrals and client engagement

Relationship Management

• Build trust and long-term relationships with clients, families, and referral partners
• Serve as a knowledgeable resource regarding home care services
• Communicate regularly with internal staff to ensure smooth service start-ups

Required Qualifications

• Fluent in English (verbal and written) – REQUIRED
• Strong verbal, written, and interpersonal communication skills
• Proven ability to build trust and rapport with clients and families
• Sales experience with a consultative, relationship-based approach
• Comfortable conducting in-home visits and handling sensitive conversations
• Strong phone skills, including follow-ups and outbound calls
• Excellent organizational and time-management skills
• Ability to work independently and meet intake/sales goals
• Valid driver’s license and reliable transportation
• Basic computer skills (email, scheduling software, Microsoft Office or Google Workspace)

Preferred Qualifications

• Experience in non-medical home care, healthcare, senior services, hospice, or related fields
• Background in sales, intake coordination, client relations, or community outreach
• Knowledge of local community resources and referral networks
• Experience working with seniors, individuals with disabilities, or chronic conditions

Compensation & Benefits (Customize as needed)

• Competitive base pay + performance-based commissions
• Mileage reimbursement
• Flexible scheduling
• Growth and advancement opportunities
• Supportive, mission-driven work environment

Why Join Our Team?

• Make a meaningful impact in the lives of clients and families
• Combine compassion with sales and relationship-building
• Work closely with leadership and clinical staff
• Play a key role in growing a trusted home care agency within the community

Pay: $25.00 - $30.00 per hour

Benefits:

• Flexible schedule
• Paid training
• Referral program
• Uniform allowance

Education:

• High school or equivalent (Preferred)

Experience:

• Sales in Services: 2 years (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Lorton, VA 22079 (Preferred)

Work Location: In person