Client Director, Professional Services

The Opportunity:

At OpenText, our Professional Services team helps customers maximize the ROI from their investment in OpenText’s EIM solutions. From solution implementation to custom development and managed/cloud services, you’ll be working closely with cross-functional teams—including Sales, Pre-Sales, Value Engineering, and our partner ecosystem.

As a Client Director , you’ll own customer success and revenue generation across key accounts, with a dual focus on new business development and services delivery. The ideal candidate will bring strong commercial acumen, a business-technology mindset, and experience in leading complex services engagements.

You are great at:

• Building trusted relationships with Sales, Pre-Sales, and customer stakeholders.
• Driving services business development strategy and closing PS deals.
• Managing proposals, RFPs/RFIs, and SOW approvals.
• Creating and maintaining a strong pipeline to meet quarterly targets.
• Leading service delivery engagements and managing escalations.
• Coordinating resource forecasting and delivery oversight.
• Negotiating services contracts with clients and third-party providers.

What it takes:

• 15+ years in IT/IM with a strong focus on Professional Services sales and delivery.
• Proven success closing $3M+ in services revenue across diverse sectors.
• Experience delivering complex enterprise projects with clear KPIs.
• Solid project management skills and ability to work under pressure.
• Deep understanding of OpenText’s portfolio (or similar platforms).
• Experience with ITOM/ITSM tools is a strong plus.
• Fluent in English and Arabic (required).