Client Experience Coordinator – Wellness & IV Therapy Clinic

We are seeking a professional Client Experience Coordinator – Wellness & IV Therapy Clinic to join our team. The ideal candidate will be the first point of contact for our company, providing excellent customer service and administrative support.

Duties

• Greet and welcome guests in a friendly and professional manner
• Answer and direct phone calls promptly
• Manage email correspondence and respond to inquiries
• Perform data entry tasks with accuracy and efficiency
• Maintain a tidy and organized front desk area
• Assist with administrative tasks
• Schedule appointments and manage calendars
• Handle incoming and outgoing mail, phone calls and clients.
• Utilize computerized systems for various office tasks

Experience

• Proven experience in office management and administrative roles
• Strong time management skills to prioritize tasks effectively
• Proficiency in Google Suite for document management and communication
• Excellent phone etiquette and communication skills
• Ability to perform data entry accurately and efficiently
• Prior experience in customer service is preferred (3 years)
• Strong proofreading skills for reviewing documents before distribution.

Qualifications

Required

• Previous front desk, receptionist, or administrative experience (medical clinic, wellness clinic, spa, or fitness environment preferred)
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable using EHR systems, scheduling software, and office technology
• Ability to handle patient check-in, scheduling, and payment processing
• Professional appearance and positive, welcoming demeanor
• Ability to maintain patient confidentiality and HIPAA compliance
• Strong attention to detail and accuracy with administrative tasks

Preferred

• Experience working in a medical clinic, wellness clinic, med spa, or fitness facility
• Familiarity with IV therapy services, vitamin injections, or wellness programs
• Basic understanding of supplements, vitamins, and their benefits (energy, immune support, recovery, hydration, metabolic health)
• Interest in functional medicine, preventive health, and longevity
• Experience with insurance verification, patient intake, and medical documentation

Ideal Candidate

• Passionate about health, wellness, and helping people feel their best
• Interested in learning about vitamin therapy, metabolic health, and functional medicine
• Comfortable educating patients about NEXGEN services and guiding them through available treatments
• Able to create a high-end, welcoming experience for every patient

Candidates with a personal interest in wellness, fitness, nutrition, or functional medicine are highly encouraged to apply.

Job Types: Full-time, Contract

Pay: $11.50 - $13.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Weekends as needed

Work Location: In person