Client Experience, Operations & Brand Executive

Ancora -( Shevie Exports /Embroideries LLP )

Role: Client Experience, Operations & Brand Executive

Location: Worli, Mumbai (In-office)

Ancora is a contemporary luxury fashion label rooted in couture craftsmanship. We are looking for a hands-on, highly organised, and aesthetically inclined executive to manage daily studio operations, client experience, and brand execution.

This is a multi-functional role ideal for someone who enjoys ownership, has a strong sense of design and detail, and is comfortable working closely with a founder-led luxury brand.

EXPERIENCE - More Than 5 Years

KEY RESPONSIBILITIES

Client Experience & Sales

• Manage client appointments, studio walkthroughs, and fittings
• Present Ancora collections, brand story, and craftsmanship with confidence
• Assist clients with styling, sizing, measurements, and order placement
• Follow up with clients professionally via WhatsApp regarding orders, trials, and deliveries

Daily Operations & Order Management

• Track orders, production timelines, trials, and final deliveries
• Coordinate closely with the atelier on work-in-progress, alterations, and finishing
• Maintain order sheets, measurements, and delivery schedules
• Ensure garments are checked, steamed, packed, and dispatched correctly

Website & Online Orders

• Manage website orders, dispatches, and customer coordination
• Track inventory and update stock availability
• Ensure smooth order-to-delivery execution for online clients

Brand, Visuals & Content Support

• Use Canva to create lookbooks, line sheets, basic presentations, and brand collaterals
• Coordinate and assist with photo shoots (lookbook, campaign, product shoots)
• Support and manage pop-ups, exhibitions, trunk shows, and brand events
• Assist with on-ground execution and logistics for brand activations

Studio & Brand Operations

• Manage studio schedules, appointments, and calendars
• Maintain samples, inventory, and packaging stock
• Prepare basic sales, inventory, and operations reports

Founder Coordination

• Work closely with the Founder to ensure timelines, priorities, and execution
• Proactively flag delays, gaps, or operational issues

REQUIREMENTS

• Strong organisational and multitasking skills
• Aesthetic sensibility and attention to detail
• Comfortable using Canva, WhatsApp, Google Sheets, and basic tech tools
• Prior experience in fashion, luxury retail, D2C, or design studios preferred
• Well-spoken, polished, and trustworthy
• Ability to take ownership and work independently

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person